IT Support Engineer Intern
At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for a dedicated IT Support Engineer Intern to join our team. Kickstart your IT career with a dynamic, hands-on internship at the heart of a fast-paced Managed Service Provider (MSP) environment.
As an IT Support Engineer Intern at R3, you’ll be immersed in a rotational experience that gives you exposure to the full spectrum of IT support—ranging from hardware configuration and depot operations, to help desk troubleshooting, and real-world, on-site field services. You’ll work side by side with seasoned engineers and technicians, gaining practical skills, professional mentorship, and insight into multiple career paths within the IT industry. Whether you’re passionate about systems, support, or fieldwork, this internship is designed to help you discover where you thrive.
Responsibilities:
- Configure, image, and deploy desktops, laptops, and mook, let me bile devices for new and existing users
- Perform basic hardware diagnostics, maintenance, and repairs
- Assist in managing inventory of IT equipment, peripherals, and parts
- Provide first-level support to internal users via phone, email, or ticketing system
- Troubleshoot technical issues related to hardware, software, printers, and connectivity
- Document incidents, solutions, and user interactions in the ticketing system
- Participate in on-site support tasks such as equipment installations, cable management, and infrastructure troubleshooting
- Help maintain an organized and efficient IT workspace, including depot and field tools
- Collaborate with team members on internal IT projects and process improvements
- Support IT documentation efforts by updating guides and support materials
What you’ll gain:
- Hands-on experience with computer hardware, imaging, and deployment
- Exposure to help desk operations and customer support workflows
- Field service skills, including on-site diagnostics and installations
- Familiarity with troubleshooting tools, IT processes, and best practices
- Mentorship from experienced IT professionals
- Practical communication, teamwork, and problem-solving experience
Requirements
Who you are:
- Currently pursuing or recently completed a degree in IT, Computer Science, or a related field
- Curious, proactive, and excited to work across different areas of IT
- Comfortable working with hardware and software in a hands-on environment
- A strong team player who communicates clearly and collaborates well with others
- Abel to troubleshoot problems independently, but knows when to ask for help
- Detail-oriented with solid problem-solving skills
- Open to occasional travel for on-site support (if applicable)
- Bonus: Familiarity with Windows/MacOS, basic networking, or a ticketing system
Additional details:
- This is a part-time internship opportunity
- Hours are flexible, typically around 15-20 hours per week, and scheduled during our core business hours (8:00AM-6:00PM EST)
- This is an on-site role based at our headquarters in Frederick, MD, so applicants must reside within commuting distance
- This internship is paid, with compensation based on experience
R3 is an equal opportunity employer. It has been and will continue to be a fundamental policy of R3 to not discriminate on the basis, of race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, and termination.