Part-Time Parking Adjudication Assistant

To apply for this position please attach your resume and cover letter. This is a summer 2025 position only.  The department is looking to hire a person for the period of May 2025 to October 2025.

Transportation and Distribution Services (TDS) is currently seeking a Parking Assistant to support the TDS Adjudication Team. Responsibilities include, but are not limited to:

• Respond to inquiries from patrons via email, mail, phone, and web forms to guide them through the citation adjudication process.
• Provide in-person assistance to patrons at the front counter.
• Process incoming mail, including payments, citation appeals, abstract forms, administrative hearing requests, and general inquiries.
• Perform document management tasks such as scanning, filing, and shredding in accordance with department procedures and the records retention schedule.
• Schedule and assemble case files in preparation for administrative hearings.
• Support field staff by communicating via department-issued two-way radios using standard radio codes and the phonetic alphabet.
• Prepare reports and perform additional tasks as assigned by supervisory personnel.

Required Skills:

• Proven experience delivering excellent customer service in a high-volume, customer-focused environment while engaging with individuals from diverse backgrounds.
• Strong conflict resolution skills, with the ability to effectively handle interactions with difficult individuals.
• Excellent attention to detail, organizational abilities, and strong written and verbal communication skills.
• Demonstrated ability to establish and maintain positive working relationships with colleagues and thrive in a collaborative team setting.
• Skilled in interpreting and clearly explaining policies and regulations to faculty, staff, students, and campus visitors.
• Ability to work independently and follow through on tasks with minimal supervision.
• Proficient in using computers and Microsoft Office applications.
• Flexible availability, with the ability to work a varied schedule as needed.
• Maintaining confidentiality, particularly regarding DMV registered owner data and other sensitive departmental information.
• Must successfully pass a LIVESCAN background check as a condition of employment.