Public Safety Dispatcher - Entry Level

PLACENTIA, CITY OF
401 E. CHAPMAN AVE
PLACENTIA, CALIFORNIA 92870
7149938217
https://www.placentia.org/
 

Updated: April 07, 2025

Position Title: Public Safety Dispatcher - Entry Level
Salary Information:  $68,473 - $84,510
Benefit Information: Generous Benefit package. Please see job posting for more information.

All candidates must complete PHQ

Close Date: April 27,2025

Candidate Contact Person
Human Resources
714-993-8141
hr@placentia.org 

Department Overview

Our dispatch center is staffed 24-hours a day, 365 days a year. The personnel of our department work tirelessly to dispatch all police, fire and medical services to the residents and visitors of Placentia. The Communications Center personnel are all certified in emergency medical and fire dispatching, as well as Peace Officer Standards & Training certified to process law enforcement incidents. Newly hired staff participates in a 3-4 week orientation classroom training, then live on-the-job training for approximately six months.

Placentia’s Communications Center is the only Accredited Center of Excellence in Orange County. We are highly trained in all aspects of our job. We treat each of our customers, both internal and external, with professionalism and respect.

City/County/Area Information

City of Placentia, Orange County, California

Population

54,000

Job Requirements

Age: 18
US Citizen: Yes
High School Grad/GED: Yes
Valid State Driver’s License: No
Ability to Read/Speak English: Yes
College: No
Academy Certification: Not Required
Prior Experience: 

• One year's experience utilizing telecommunications and/or public contact IS REQUIRED.
• One year of public safety dispatch experience IS PREFERRED.
• Previous experience dispatching with a professional fire agency is HIGHLY DESIREABLE.

Necessary Certifications: 

LICENSE & CERTIFICATIONS
Must be able to obtain the following certifications and trainings within a specific time, typically within 6-12 months of appointment

• Basic Telecommunications Course
• Communications Center Training Program
• Criminal Justice Information System (CJIS) Security Training
• Emergency Medical and Emergency Fire Dispatch Certification
• CPR/First Aid Certification
• Complete required annual P.O.S.T. training and continued education courses

Additional Requirements:

SPECIAL REQUIREMENTS

• Candidates must be able to support a 24/7 operation, adhere to a rotating training schedule that includes nights, weekends, and holidays; and be prepared for potential callbacks and last-minute shifts.
• Must be able to type at the net rate of 45 words per minute

Hiring Process:

Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage at https://www.governmentjobs.com/careers/Placentia as soon as possible. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application.

All applications will be reviewed and only those candidates determined to be most qualified based on education, training, and experience, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to oral interviews and/or written exams and oral presentations. Successful candidates will be placed on the employment-eligible list from which hires may be made. The list is valid for up to one year, or until an insufficient number of candidates remain unless exhausted sooner.