Theater House Staff

JOB TITLE:         Theater House Staff, Part-Time

REPORTS TO:     Interim Senior Manager of Theater Operations 

About Us:

The Jacob Burns Film Center (JBFC) gathers audiences, students, and filmmakers to experience the joy of film, and to learn about the craft, ourselves, and each other. As a nonprofit cultural and educational institution located in Pleasantville, NY, the JBFC is dedicated to presenting the best of independent narrative, documentary, and world cinema, promoting visual literacy, and making film a vibrant part of the community.  Learn more about the organization at burnsfilmcenter.org

Position Objectives:

We are seeking Part-Time Theater House Staff to join our team at the JBFC Theater, a five-screen independent cinema, which typically receives 225,000 patrons annually and is open every day of the year, including holidays and weekends.

In your role as House Staff, you will be reporting to the Interim Senior Manager of Theater Operations and be primarily responsible for the seating and safety of all audience members in all theaters. 

We are seeking outgoing and highly organized individuals who have experience with the public and are interested in the arts to support day-to-day cinema operations for films and special events.  Dedication to the goals of excellent customer service and outstanding film presentation is essential as well as year-round availability beyond the summer months on weekdays and the weekend.

Essential Duties and Responsibilities:

• Greet patrons in a friendly and welcoming manner and collect and verify tickets.
• Effectively support front of house operations and film and event presentations, including concession inventory and operations, and theater patron seating.
• Calmly assist with disputes regarding tickets and seats.
• Assist guests with locating exits and amenities such as restrooms and concession areas.
• Assist guest with limited mobility or other special needs to and from their seats.
• Ensures that aisles, walkways, and designated seating areas are clear, clean, and safe.
• Maintains a clean and safe environment in all areas of the theater.
• Notifies supervisor of any problems with facilities, supplies, and venue.
• Assists guests with complaints or concerns; escalates concerns to supervisor when necessary.
• Contributes to a team-oriented atmosphere ensuring that operations are running in a friendly, courteous, safe, and efficient manner.
• Upholds the JBFC Code of Conduct and other company policies and procedures.

Required Qualifications:

• Experience in a movie theater, performing arts center, or other arts non-profit institution is a plus. 
• Excellent communication and interpersonal skills.
• Ability to communicate effectively with coworkers and guests with the ability to resolve minor disagreements. 
• Strong customer service mindset.
• Computer literate.

Applicants Should Demonstrate the Following:

• Interest in film and/or arts education.
• Flexibility to work as a member of a team.
• Ability to multitask and problem-solve.
• Attention to detail.

Hours:                   Monday to Sunday, flexible schedule between 10am-12am, up to 20 hours a week

Compensation: $16.50-$16.60/hour

Application Instructions:

Please submit your resume and cover letter to jobs@burnsfilmcenter.org with “Theater House Staff 25” in the subject line of your email.  No phone calls, please.  Candidates who are being considered will be contacted and requested to have a follow-up interview.  

Unsure if you should apply?  Research indicates that some candidates are less likely to apply if they do not meet 100 percent of the listed qualifications.  If this is you, and you believe you would excel in this position, we strongly encourage you to submit your application.  We are actively recruiting candidates with diverse work experiences, backgrounds, sexual orientations, gender identities, ages, and abilities. We believe all work experience has value, and are fully considering all applicants with a strong desire to help us fulfill our mission, including candidates who are making career-focus shifts or returning from employment gaps.  Please use your cover letter as an opportunity to express your interest in JBFC’s mission and programs, and how you envision yourself contributing as a member of our team. 

Our organization participates in the E-Verify Program. 

The Jacob Burns Film Center is an Equal Opportunity Employer and does not discriminate in hiring and employment on the basis of race, ethnicity, creed, sex, gender (including gender identity), sexual orientation, pregnancy, genetic predisposition and/or carrier status, disability, age, religion, marital status, national origin or citizenship status, veteran status, or any other classification as protected by law.  We hire and promote individuals solely on the basis of their qualifications for the job. We encourage all qualified candidates to apply for positions to be filled.  Please inform the JBFC if you need any assistance with the instructions provided to participate in our application process.  Questions and concerns may be directed to jobs@burnsfilmcenter.org

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of this position.  Duties, responsibilities, and activities may change, or new ones may be assigned.