Operations Manager (Contract-to-Hire | Remote | 35–40 hrs/week)

Job Description:
We are seeking a highly experienced Operations Manager to oversee and support the daily operations of our growing Peer Recovery Coaching organization. This role will begin as a 4-week contract (35–40 hours per week), with the potential to transition into a long-term position based on performance and fit.

This is a remote, home-based position, though occasional on-site work may be required.

The ideal candidate will have 3–5 years of management experience with a strong background in team leadership, HR, payroll, and operations. The role also includes responsibilities in marketing, outreach, and community engagement to help expand the program. We are looking for a proactive, detail-oriented leader who can maintain smooth day-to-day operations and step in as needed.

Key Responsibilities:

Oversee and manage a team of clinicians, administrative staff, and billing personnel to ensure efficient daily operations

Handle HR functions, including hiring, onboarding, employee relations, and compliance

Supervise payroll processing to ensure accuracy and timely payments

Oversee medical billing and revenue cycle processes, ensuring proper documentation and claims submissions

Implement and refine policies and procedures to improve workflow and service delivery

Step in during staff shortages to ensure operational continuity

Ensure compliance with internal policies, industry standards, and regulatory requirements

Lead marketing and outreach initiatives to enhance program visibility and community engagement

Build relationships with community leaders and stakeholders to grow the program

Develop and execute outreach efforts to attract clients and referral sources

Foster collaboration, communication, and team productivity

Support strategic planning, financial oversight, and problem-solving efforts

Attend occasional on-site meetings, audits, or events as needed

Qualifications:

3–5 years of experience in operations, team management, HR, or related functions

Bachelor’s degree in Business Administration, Healthcare Management, Marketing, or a related field (Master’s preferred)

Proven leadership in HR, payroll, and administrative oversight

Experience in marketing, outreach, and community engagement is a plus

Strong organizational, problem-solving, and decision-making skills

Working knowledge of HR practices and operational workflows

Proficiency in HR/payroll systems and productivity tools

Able to work independently in a remote setting while accommodating occasional on-site responsibilities

Schedule & Compensation:

35–40 hours per week (Monday–Friday), with limited weekend availability

Initial 4-week contract, with strong potential for long-term employment

Competitive pay based on experience and qualifications

Remote position with some in-person requirements as needed

If you’re a proactive and experienced leader who thrives in a mission-driven environment and has a passion for operational excellence, we encourage you to apply. Please include a brief cover letter highlighting your relevant experience and availability.