Fulfillment Operations Manager

HUXLEY MEDICAL, INC.
Job Title: Fulfillment Operations Manager
Location: Atlanta, GA
 

COMPANY OVERVIEW
At Huxley Medical, Inc., we are dedicated to streamlining clinical care for any patient, anywhere. We are advancing healthcare through the development of innovative medical devices that improve patient outcomes and enhance the quality of care. Our company is grounded in a commitment to excellence, precision, and safety, ensuring that our products meet the highest standards of quality and regulatory compliance.
As a rapidly growing organization, Huxley Medical, Inc. offers exciting opportunities for personal and professional development in a dynamic environment. Join our team and contribute to making a lasting impact on the lives of patients around the globe.
 

JOB SUMMARY
The Fulfillment Operations Manager will oversee the day-to-day operations of the Fulfillment Operations Team, managing the entire process from order receipt to the delivery of medical devices to patients to receiving. The ideal candidate will have a background in supply chain and fulfillment, ideally within regulated industries, and a passion for ensuring critical products reach customers in an efficient, compliant, and cost-
effective manner.

PRIMARY RESPONSIBILITIES
• Fulfillment Oversight: Lead the fulfillment process, including inventory management,
shipping/receiving, and ensuring compliance with regulatory standards (e.g., FDA, Quality).
• Team Leadership: Manage and mentor a team of fulfillment associates ensuring they meet performance standards and work effectively.
• Process Optimization: Identify areas for improvement in fulfillment workflows and implement process changes to increase efficiency, reduce errors, and minimize costs.
• Inventory Management: Oversee inventory control, ensuring that products are stocked accurately and in compliance with quality standards, and ensuring that there is an adequate supply of products to meet demand.
• Vendor Management: Manage our shipping vendor relationships, monitor pricing.
• Cross-Functional Collaboration: Work closely with production, customer success, and quality control teams to ensure seamless operations and timely product delivery.
• Customer Satisfaction: Ensure that products are delivered to customers on time and address any fulfillment issues that may arise.
• Reporting & Analysis: Monitor key performance indicators (KPIs), such as order accuracy,
shipping times, and customer feedback. Generate reports and recommend strategies for
performance improvements.
 

Qualifications:
• Management experience
• Excellent leadership and team management skills with the ability to motivate staff.
• Exceptional problem-solving and critical thinking abilities.
• Strong communication skills, both written and verbal.
• Experience within ERP systems and Salesforce preferred, but not required.