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Customer Service Representative 2

Boise State Human Resource Services

Boise State University

Job no: 498963

Work type: Classified

Location: Boise, ID

Categories: Customer Service,Registrars,Part-time opportunities

The Office of the Registrar is the hub of the University. We provide assistance with transcripts, registration and course scheduling, transfer credit and graduation evaluation, determination of Idaho residency for tuition, and catalog information. We are recruiting for a part-time Customer Service Representative 2.

Job Summary/Basic Function:
This position is the first point of contact for the Registrar's office for the public, campus partners, prospective and current students, and alumni. The primary purpose of this position is to provide customer service and assistance in a professional and friendly manner via daily email, phone, and face-to-face interactions while accepting and processing registration/records related forms. Our customer service team counsels, assists, and trouble-shoot with students, faculty and staff relative to the Registrar's office procedures and university policies.
Department Overview:
The Office of the Registrar is the hub of the University. We provide assistance with transcripts, registration and course scheduling, transfer credit and graduation evaluation, determination of Idaho residency for tuition, and catalog information.

Level Scope:
Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet the needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Essential Functions:

• Manage phone queue general office mail account and walk-in traffic.
• Advise, interpret, research and troubleshoot registration questions.
• Assist and educate students in the use of the Student Center in myBoiseState.
• Assist and educate faculty, staff, and advisors in the use of the Faculty Center in myBoiseState.
• Maintain a working knowledge of curriculum, class scheduling, and class set-up to assist with registration questions.
• Accept and process registration related and student update forms.
• Maintain a working knowledge of the Academic Advising Report (AAR), Degree Tracker, and other registration tools that assist in registration.
• Maintain a working knowledge of the curriculum and scheduling process, University Foundation courses, Idaho Residency, the Academic Appeal process, FERPA, and the complete withdrawal process.
• Manage multiple computer software programs (i.e. PeopleSoft, Perceptive Content, Google Apps, Cisco, Capture Perfect) to assist in researching registration questions.
• Communicate registration information and provide appropriate answers in an efficient, inclusive, thorough, and friendly manner.
• Interpret laws, policies, and potential impact on a student's record, such as FERPA and the Idaho Residency statute.

Knowledge, Skills, Abilities:

• Intermediate word processing skills.
• Intermediate database skills to include create, format, edit, sort, filter, print and store data in pre-designed tables, customize tables, import and export data to tables, create forms and simple reports, set relationships between tables, convert, transfer or import data, design and create complex queries and reports.
• Knowledge of manipulating database software to store retrieve and compile information in a report format; using spreadsheet software; working in a health care environment; working in a call center environment; fluency in speaking, reading, writing Spanish and English and/or working with multiple electronic devices, systems, and data records.

Minimum Qualifications:
Some knowledge of: interviewing methods.

Experience: interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.

Preferred Qualifications:

• Accuracy and excellent attention to detail
• Typing/keyboarding skills
• Comfortable working on a computer
• Excellent communication skills (listening, speaking, writing)
• Experience analyzing information and researching a variety of complete sources to identify and resolve problems and issues
• Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs

Salary and Benefits: $16.70 per hour ($26,052.00 annually). Boise State University provides a best-in-class https://docs.google.com/document/d/1Yt-dextMkThD-AxYR_jyFNqjZ9_Hoyix95JzhwkHJIY/edit?usp=sharing, including (but not limited to):

• 12 https://www.boisestate.edu/hrs/payroll-and-processing/payroll-and-holiday-calendars/ AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 https://www.boisestate.edu/hrs/benefits/sick-and-annual-leave-accrual/ for full-time Professional and Classified staff depending on position type and years of service
• 9.27% University contribution to your https://www.boisestate.edu/hrs/benefits/orp/ (Professional and Faculty employees)
• 11.96% University contribution to your https://www.boisestate.edu/hrs/benefits/persi/ (Classified employees)
• Excellent medical, dental and other https://www.boisestate.edu/hrs/benefits/medical-prescription-dental-and-vision/ coverages
• https://www.boisestate.edu/hrs/benefits/tuition-fee-waiver-benefit/ benefits for employees, spouses and their dependents
• See our https://www.boisestate.edu/hrs/benefits/ for more information!

About Us:
Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/

Applications close: Sat, 19 Apr 2025 05:55:00 GMT

To apply, please visit: https://apptrkr.com/6128432

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