Career Ambassador - Tech Support

Position Description:

The Advising and Career Center Career Ambassador Tech Support person will serve as a functional project leader and technical support person of the Career Services Management system, Handshake. This role will include:

• Serve as a platform expert maintaining Handshake’s many functions and programs
• Provide system software and technical support to the Advising & Career Center team
• Collaborate with staff to streamline/automate Handshake processes for efficiency
• Approve employer accounts and job postings
• Develop and disseminate reports in support of internal and external planning and decision-making

High Impact Practice Statement:

By incorporating classroom learning into hands-on work experience as well as receiving supervision and coaching, students gain necessary tools to grow and contribute as professionals.

Below are career readiness competencies you will achieve in this position:

Career Readiness Competencies:

Technology:

• Serve as an ethical and efficient platform expert providing Handshake support to Parkside staff, faculty, and students
• Learn the program’s many applications and features to help the Career Center function efficiently and best serve the needs of students and employers.
• Generate regular reports/queries and maintain a training/resource manual

Critical Thinking:

• Manage the job-posting feature of Handshake
• Evaluate employer accounts and job postings for approval or denial
• Complete training provided on Handshake training modules
• Troubleshoot problems and address technical needs

Communication:

• Demonstrate strong social interaction skills as an integral member of the Advising and Career Center Team
• Contact employers, faculty, staff, and students when questions/concerns arise regarding their Handshake accounts, job postings, and events
• Develop and run queries and write reports as needed
• Maintain written instructions on policies and procedures for Handshake