Product Technology and Quality Coordinator

Job Summary:

We are looking for a Product Technology and Quality Coordinator to support product testing, instructional content creation, and quality assurance. This role ensures seamless product usability, documentation, and launch processes while coordinating cross-functional support efforts. The ideal candidate is detail-oriented, tech-savvy, and skilled at communicating complex information clearly.

Key Responsibilities:

• Test new product features, customer app launches, and app submissions.
• Create product instructions, user guides, and instructional videos.
• Design and implement user guiding systems for an improved customer experience.
• Utilize Mobile Device Management (MDM) tools for configuration and deployment.
• Manage product demonstrations and support training initiatives.
• Collaborate on feature set creation and ensure proper documentation.
• Work cross-functionally to support product rollouts and troubleshoot issues
• Manage product physical inventory and shipments

Required Skills & Experience:

• 2+ years of experience in product testing, instructional design, or QA.
• Strong understanding of software, hardware, and usability best practices.
• Experience with MDM tools for device setup and deployment.
• Proficiency in technical documentation, instructional content, and training materials.
• Excellent problem-solving and communication skills.

Preferred Qualifications:

• Experience with software QA, app submissions, or UX/UI design.
• Familiarity with video editing tools for instructional content.

Why Join Us?

• Work on cutting-edge technology products in a collaborative environment.
• Shape product usability, quality, and support processes.
• Engage in a dynamic role blending technical, instructional, and project coordination.