IT Manager- Application Administrator/Public Safety

Olmsted County has earned the 2023 and 2024 Best Places to Work - Southeast Minnesota designation.

Minimum Qualifications of Education and Experience

Full salary range $42.48 to $70.95.

Master's degree from an accredited college or university in computer science, business administration or related field and three (3) years of experience in a similar position as listed in the work functions with two (2) of those years in a lead or supervisory role.
OR
Bachelor's degree from an accredited college or university in computer science, business administration or related field and four (4) years of experience in a similar position as listed in the work functions with two (2) of those years in a lead or supervisory role.
OR
A combination of education and experience equivalent to eight (8) years of progressively responsible experience in a similar position as listed in the work functions with two (2) of those years in a lead or supervisory role.
 
Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.

Nature of Work

Under general supervision, provides leadership and supervision for service management and service operation activities for internal and external Olmsted County customers. This involves managing the people and functions of the Olmsted County Service Desk, Desktop Support and End User computing technology needs and activities. Focusing on partnership and customer service, assists business units in determining strategic End User computing information technology (IT) direction, ensures and promotes the effective application of IT, reviews and develops systems and process needs. Oversees the exploration, design and implementation of continuous service improvement and manual solutions. Manages IT teams in Service Delivery with a focus on Information Technology Infrastructure Library (ITIL) service operations and delivery and process improvement. Assesses staff and user training needs, develops training plans and recommends training activities for staff and users. Oversees the direction of IT End User technology needs and requirements including computer hardware and software necessary to support a broad spectrum of business units and user needs. Leverages the strengths of team members, clarifies roles and responsibilities, and develops employees to reach optimal goals. Supports a diverse, respectful, and inclusive workplace.

Examples of Work

• Leads individuals and teams, builds and maintains engagement, and nurtures a culture of growth to promote a work environment where every employee can reach their full potential.
• Recommends hiring, promotions, and assignments for team members, and provides regular and timely feedback. Manages employee performance, documentation, and disciplinary actions.
• Coordinates work with other functions within ITS to facilitate teamwork and provide outstanding customer service
• Designs and implements projects in coordination with the ITS leadership team, including:
• Develops and utilizes detailed work plans when facilitating the exploration, design and implementation processes of major work activities, such as developing automated systems and process, acquiring and implementing software, and all other IT activities
• Manages, recommends and reviews end user computer activities and processes including outsourcing, implementation and testing of purchased technology solutions, request for major system changes, and requests for new technology
• Develops, implements and maintains continuous improvement processes
• Assists in strategic planning in partnership with multiple agencies and internal groups in the development of long and short range countywide information technology plans
• Works with user groups, develops periodic user satisfaction surveys; recommends actions in response to results
• Develops customer service standards along with ITIL best practices for service operation and continuous improvement including incident, problem, change and service desk operations
• Develops feasibility, cost justification, and cost effectiveness studies. When appropriate, develops requests for proposals with evaluation and selection criteria, analyzes vendor responses, and recommends best alternative
• Performs other general support duties as required

Knowledge, Skills and Abilities Required

• Functional knowledge of end user client support systems and processes
• Functional knowledge of processing platform concepts, capabilities, and application, including but not limited to; and user client devices, client/server, and cloud services
• Functional knowledge of operating system software function, concepts and capabilities
• Functional knowledge of computer hardware environments: An understanding of computer, network and software functions
• Working knowledge of end user Computing (EUC), devices, software and enterprise applications
• Working knowledge of networking function, concepts and requirements
• Excellent skills in analytical thinking and problem solving
• Excellent business relationship and customer service skills across multiple agencies
• Excellent skills in organization and activity coordination
• Excellent skills in teamwork, interpersonal interaction and people management
• Excellent skills in professional verbal and written communications
• Excellent skills in the analysis and design of manual and automated processes
• Skilled in planning, organizing and, as a team member, accomplishing work in a timely and effective manner
• Ability to manage projects in an information technology environment
• Ability to analyze business requirements, develop effective solutions and supervise implementation of solutions
• Ability to train, supervise and foster the professional development of others
• Ability to create and effectively utilize detailed work plans

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.