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Income Tax Preparer (VITA Volunteer) or Internship

The VITA Tax Preparer works one-on-one with individuals and families to prepare tax returns using tax-software. Preparers serve as a legitimate and trusted no-cost resource, ensuring customers file correctly and receive support and resources around managing return and/or owed taxes.   
Benefits of Volunteering: 
Become a certified Volunteer Income Tax Assistant. Gain real life experience preparing federal and state taxes and hands-on experience with a professional tax preparation software program and professional networking. Knowledge that you are helping families thrive!
Essential Functions: 
Duties & Responsibilities:
·        Prepare state and federal tax returns using tax software
·        Provide excellent customer service by providing friendly support, answering questions, and directing customers to Intake and Resource Specialist when appropriate
·        Team-oriented, able to work cooperatively with staff and other volunteers
·        Ability to abide by all confidentiality policies and procedures
·        Attend all tax-law training sessions and successfully attain IRS-tax law certification (Training and coaching is provided to ensure success) 
·        Other duties as assigned  
Safety: Responsible for conducting all duties in a safe manner. 
Affirmative Action: Responsible to follow affirmative action plan as set forth and signed by the Board of Directors. 
Education & Experience: 
·        Must be at least 18 years of age 
·        High school diploma/GED/equivalent is required 
·        Desire to learn how to complete IRS and MN Income Tax forms (no experience required) 
·        Desire to help the community (Training and coaching is provided to ensure success)
Abilities & Skills: In order to be successful in this position, the volunteer will at minimum need to possess the following abilities and skills: 
·        Strong customer service skills and ability to discuss sensitive matters with empathy and respect
·        Excellent attention to detail
·        Computer proficiency
·        Must be comfortable interacting with people of diverse backgrounds, education, economic status, and culture 
·        Demonstrated ability to handle confidential information in a professional and discreet manner 
·        Fluency in English language (written and spoken). Bilingual in Hmong, Karen, Nepali, Somali, Spanish or another language desired 
·        Must successfully pass a criminal background check and provide references 
·        Sign in and out on timesheet when volunteering
Physical Requirements: 
Normal office exertion required.
Mental Requirements: 
This position requires the ability to prioritize and manage multiple tasks.
Environmental Requirements: 
Normal office environment 
Time Commitment: 
·        10-15 hours of IRS and Minnesota tax law training (provided in person or online).
·        Complete training during December 2019 or January 2020 
·        Successful completion of IRS-Tax Law Certification after training (coaching provided)
·        Assist at a minimum of 5 tax clinics during February 1st-April 16th, 2020
·        Minimum of four hours per tax clinic, more hours are desired
·        Flexible schedule is available, if you need to take some time off
·        View schedule below
Tax Clinic Schedule and Locations:
·        9am - 4pm Saturdays, St. Paul; 450 Syndicate St North, St Paul, MN 55104 (Office/Tax Site is located on the Green Line train route) Saturday is preferred
·        9am - 4pm Thursdays, Woodbury; 7645 Currell Blvd, Woodbury, MN 55125 (Washington County CDA office)
Advance Registration for College Students: 
Yes, you can reserve this internship position by registering in advance. Example: be accepted for spring term by registering during fall term and meeting with us before you depart for break. 
Complete an Ongoing Registration Form at and 
email/scan resume & references to 
Registration will continue until all positions are filled or until January 17, 2020 - whichever occurs first.
Questions? Email or call 651-603-5979