Collections Specialist

The Collections Specialist monitors the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis. They accomplish monthly team productivity goals and currency objectives.

As with all positions at KeHE, we expect all actions will be consistent with KeHE’s Mission, Vision and Values

• Monitor and maintain a portfolio of accounts, including but not limited to resolution process development, account adjustments, and credit risk analysis.
• Establish or maintain account reconciliations using an analytical approach and present effectively.
• Work directly with customers regarding delinquent payments, investigate discrepancies, and negotiate repayment.
• Provide professional service regarding sensitive issues, effectively answering questions and resolving both internal and external customer concerns.
• Make recommendations and escalate issues with customer accounts to Accounting and Sales Management with timely follow-ups.
• Intermediate to Advanced Microsoft Excel skills required for VLOOKUPS along with various formulas, sorting, filtering, conditional formatting, and pivot tables.
• Ability to coordinate and prioritize a high volume of work and meet pressing time requirements.
• Requires broad conceptual judgment, initiative, and ability to deal with complex A/R aging.
• Bachelor’s degree in finance, accounting, or other business-related fields preferred.
• 1 year of experience in accounts receivable/accounts payable preferred.