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IT Support Intern

Marion Body Works, Inc.
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The IT Support Intern will provide first level support for users, ensure currency of information

and provide installation and training services as needed. Prioritize requests and assure

timely response and resolution to requests for technical support using superior customer

service skills

ESSENTIAL JOB FUNCTIONS:

· Perform first level Service Desk support and utilize best practices for hardware problems

related to PC’s in a Windows 11 environment.

· Troubleshoot issues for approved software packages including M365

· Log Service Desk requests accurately and in a timely and prioritize responses

according to established triage guidelines.

· Report and escalate any outstanding unresolved calls to second-level IT staff

· Train users on use and care of equipment and the basic features of approved software.

· Perform routine PC-based hardware and software maintenance, upgrades, and

installation of agency equipment.

· Assist in maintenance of network infrastructure database by reporting changes in current

records regarding users, equipment, locations, serial numbers and description of

equipment.

· Assist in deployment and disposal of companies’ computer equipment.

· Assist in the creation and maintenance of user accounts, security levels, permissions,

and mailboxes.

· Maintain regular attendance

· Adhere to Marion Body Works Inc. Quality Policy.

SECONDARY JOB FUNCTIONS:

· Assist in performing software audits.

· Institute a culture of continuous improvement for quality and efficiency

· Foster and promote an environment of collaboration

· Maintain motivation and enthusiasm through development to drive a high performance

culture

· Working knowledge of Marion Body Work’s product flow and mfg processes

· Other tasks as assigned.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

· A strong work ethic

· Organizational skills

· People skills

· Ability to teach others

· Ability to manage multiple tasks

· Ability to work under pressure, in a fast paced environment is needed.

· Must be able to work with very little supervision

· Computer and Electronics proficiency

· Advanced Mathematical Skills

· Critical Thinking

· Demonstrate complete knowledge of mission, value, and ethics statement.

EDUCATION AND EXPERIENCE:

· Be enrolled in an IT / Tech Support degree program