Logistics Customer Service Representative

Job description

Hawaiian transportation company with locations in Los Angeles and Hawaii is seeking a motivated individual to join the team as a Logistics Customer Service representative in the dynamic field of logistics and freight forwarding. This role is perfect for someone looking to kickstart their career and grow within the industry. While no prior experience is necessary, a positive attitude, eagerness to learn, and excellent communication skills are essential!

The Basics:

• Pay: 20 to 25 per hour
• Schedule Full Time/on Site: Mon-Fri 9 AM to 5 PM (or 11AM to 7PM)
• Location: Hawthorne , CA

Responsibilities:

• Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions promptly and professionally.
• Shipment Tracking: Monitor and track shipments to and from the Hawaiian islands, ensuring timely and accurate information is provided to customers.
• Issue Resolution: Investigate and resolve customer concerns, working collaboratively with other departments when necessary. Escalate issues to higher levels as needed.
• Industry Learning: Acquire a comprehensive understanding of the logistics industry, including shipping processes, regulations, and best practices.
• Documentation: Maintain accurate records and documentation related to customer interactions, shipments, and issue resolutions.
• Team Collaboration: Collaborate with colleagues to ensure seamless communication and coordination between departments for the efficient handling of shipments.

Requirements:

• High school diploma or equivalent. Bachelor's degree highly preferred
• Strong communication and interpersonal skills.
• Candidates with lead, key-holder, or supervisory experience in retail and/or fast food settings encouraged to apply!
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Eagerness to learn and grow within the logistics industry.
• Basic computer skills, including proficiency in Microsoft Office applications.

Benefits:

• Comprehensive training program and great leadership.
• Opportunities for career advancement and professional growth.

If you are ready to embark on a rewarding journey in the logistics industry and have a passion for delivering excellent customer service, we encourage you to apply for this exciting entry-level opportunity. Join the team and discover the possibilities for your future career!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Freight Coordination: 1 year (Preferred)

Ability to Commute:

• Hawthorne, CA 90250 (Preferred)

Work Location: In person