Event Services Assistant

Position Title: Event Services Assistant 

Enrollment in SHHS-TESM Event Management or Hospitality major, minor or certificate program required. 

REQUIRED Hours/Week: MUST work a minimum of 10 hours per week 

REQUIRED Availability Hours/Week: MUST have a minimum of 12 hours of availability per week. 

**For International Students – If you currently hold another position for which you are paid by the university, that position must not require you to work more than 8 hours each week if you wish to be considered for a job on the Campus Center Information Desk team. Please consider this before you apply for this job. 

Department/Office: Campus Center 

Hourly Wage: Starting at $12.01 

Average Hours/Week: 10-15, additional hours scheduled as needed 

Supervisor: Event Services Coordinator 

General Purpose: 

The Event Services Assistant helps with all aspects of event scheduling and management, as well as communication with clients hosting events and meetings in the Campus Center. 

Essential Duties and Responsibilities: 

Below is a breakdown of essential duties and responsibilities of the Event Services Assistant.  

Event Scheduling 

Serve as a point of contact for clients from beginning to end of event/meeting planning and implementation process 

Utilize scheduling software such as 25Live to schedule a wide range of meetings and events in a way that supports the Campus Center staff and provides client satisfaction 

Assist with processing student organization event requests in 25Live and The Spot student organization portal (requests, room confirmations, AV equipment needs, changes, setup notes) 

Utilize room diagram/set-up software to diagram event spaces to reflect client needs and setup instruction for Campus Center staff 

Serve as the primary event coordinator for one recurring event each semester (e.g., career fairs, conferences, etc.) 

Maintain an understanding of events taking place in the building to assist with daily management 

Customer Service 

Provide high quality customer service to all clients and guests 

Communicate professionally and effectively with all clients through email, phone, and in-person meetings or walk-in consultations 

Utilize problem-solving skills to find creative solutions that work for both the client and Campus Center 

Other 

Maintain an understanding of the Campus Center Policy Manual and Student Team Member Manual 

Work one shift per week with the Operations team, assisting with room furniture and technology setups for events, including locking and unlocking of rooms, turning on and setting up meeting room AV equipment 

Attend all area team meetings and training sessions; attend any required all-team meetings and training sessions 

Work special event shifts as needed 

Other duties as assigned 

Minimum Qualifications: 

Education and Experience:  

Candidates must be enrolled in the TESM Event Management or Hospitality program (major, minor, certificate) within the School of Health and Human Sciences 

Candidates must be enrolled at IUI and, if hired, must maintain enrollment during employment. 

Candidates must have at least a 2.0 cumulative IUI GPA and be in judicial good standing at the time of application and, if hired, must maintain these standards during employment. 

Knowledge, Skills, and Abilities:  

Ability to make independent decisions to guide projects to completion 

Ability to propose recommendations and solutions to complex problems 

Ability to work with minimal supervision 

Ability to move and set up furniture and technology equipment (up to 50lbs) as needed 

Skills in delivering exemplary customer service 

Skills in event planning and coordination 

Strong time management and interpersonal relationship skills 

Skill in collecting, analyzing, and synthesizing information into written and verbal formats 

Skill in applying concepts and knowledge to solve complex problems 

Skill in communicating information to diverse constituents using an educational approach 

Knowledge, Skills, and Abilities Gained in this Role: 

As a result of employment, the team member will be able to demonstrate each of the Profiles of Learning for Undergraduate Success (Profiles). Below are specific sample learning outcomes.  

Profile 1: Communicator  

Event Services Assistants display qualities of a Communicator by/through: 

Daily interaction with Campus Center clients via phone, email, and face-to-face discussion 

Transparency with event details on various levels 

Articulating the needs for events through written and verbal communication 

Profile 2: Problem Solver 

Event Services Assistants display qualities of a Problem Solver by/through: 

Translating client wants/needs into understandable language for other team members 

Proactively searching for solutions through resources provided 

At times, working in a high-stress environment 
 

Profile 3: Innovator 

Event Services Assistants demonstrate qualities of an Innovator by/through: 

Offering solutions to clients through past event expertise  

Adapting to new situations that are presented daily  

Utilize creative elements through space management & diagramming software 

Working under minimal supervision 

Grow personal professional development by experiencing hands-on, industry related, challenges 

Profile 4: Community Contributor 
Event Services Assistants display qualities of a Community Contributor by/through: 

Assisting in the coordination of community events 

Willingness to grow within the Event Services team to provide excellent customer and guest experiences 

Participating in team building activities outside of the workplace 

Accepting constructive criticism to build professional experiences