Recruitment and Intake Navigator - East

JOB TITLE: Recruitment and Intake Navigator  

DIVISION: Youth Services 

DEPARTMENT: Youth Services

LOCATION: Samaritan Center - 5555 Conner St, Detroit, MI 48213 (East)

REPORTS TO: Lead Program Specialist

FLSA STATUS: Non-Exempt/Hourly

CLASSIFICATION: Full-Time Regular

APPROVED DATE: 2/5/2025

JOB SUMMARY: Responsible for outreach, recruitment and the initial assessment of applicants for program enrollment and determining eligibility for training/educational services.  Provides support to facilitating activities related to both participant and agency related programming and barrier removal.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Recruit qualified applicants through innovative and strategic outreach activities to meet enrollment goals across SER Metro Detroit’s Youth Services department.
2. Track and contact new inquiries daily, providing information on all SER Metro Detroit programs available ongoing and as needed based on the number of candidates in the pipeline.
3. Conduct orientations for Youth Service candidates that provide a detailed overview of all programs ongoing.
4. Complete a comprehensive interview with each enrolled candidate to identify and request support services to overcome educational and employment barriers.
5. Advise customers on program rights and responsibilities.
6. Complete and submit files for review and approval to appropriate Lead Team Member for initial review, and final submission to the Lead Data Specialist.
7. Provide weekly reports on partnerships, inquiries, enrollments, outreach, recruitment, and intake activities.
8. Treat all participants, visitors, and community partners with respect and care.
9. Enter candidate information into electronic databases and shared documents promptly.
10. Record recruitment and program attendance in the youth system.
11. Maintain detailed participant records and an organized, secure filing system.
12. Proctor CASA testing to monitor academic progress weekly.
13. Promote SER METRO DETROIT Youth Services at community events, career, and job fairs, and other events that align with agency programming and target audience.
14. Build and maintain relationships with community representatives, educational institutions, and other stakeholders.
15. Assist in implementing strategic outreach plans and ground-level community outreach.
16. Follow-up with referral partners to ensure satisfaction.
17. Report concerns to the supervisor.
18. Perform other duties as assigned to support the team.

SUPERVISORY RESPONSIBILITIES: None

JOB QUALIFICATIONS:

1. Associate degree preferred; high school diploma or GED certificate required.
2. Three years of customer service, sales and/or experience in outreach, social services, and recruitment.
3. Strong verbal and written communication skills to effectively engage with applicants, partners, and stakeholders.
4. Comfort with conducting orientations and representing the organization at events.
5. Knowledge of or ability to learn data tracking and management information systems
6. Excellent writing and editing skills in English, as well as excellent verbal and written communication skills and attention to details.
7. Bilingual language skills in English/Spanish or English/Arabic preferred.
8. Interpersonal skills necessary to effectively communicate with staff, participants, and partner agencies.
9. Ability to build and maintain relationships with diverse groups, showing empathy and respect.
10. Efficiently manage multiple tasks, maintain detailed records, and ensure compliance with policies.
11. Understanding of the issues facing young people today.
12. Strong commitment to helping young people succeed in an innovative training program, to reorient their lives, nurture their leadership skills and enable them to make a difference in their community.
13. Ability to relate sensitively to a multiracial and multicultural group of young people.
14. Demonstrate self-motivation, initiative and persistence as well as a background in communications/campaign strategy.
15. Interpersonal skills necessary to effectively communicate with staff, participants and partner agencies.
16. Strong prioritizing, organization, and project management skills.
17. Must possess a valid Michigan driver's license and have access to reliable transportation to travel to off-site locations/events. Willing to acquire a Chauffer’s License within 30 days of employment.  Preparing to operate the company van and transport participants to community outreach/programming events
18. Must be willing to work a flexible schedule (evenings/weekends).
19. Familiar with local Detroit youth landscape and able to build and maintain a network.

PHYSICAL REQUIREMENTS: Although this role is largely sedentary, the employee must occasionally lift and/or move Audio/Visual and other equipment weighing up to 50 pounds for various events/activities. While performing the duties of this job, the employee is regularly required to walk, sit, and frequently use hands and to talk or hear. Some filing may be required which would require the ability to lift files, open filing cabinets, move office equipment and bend or stand as necessary.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   - The noise level in the work environment is at times moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.