Associate Consultant (Analyst I)

Karchem Consulting is a boutique consulting and services firm focusing on the selection, implementation, and ongoing management of laboratory informatics software in the biotechnology, biopharmaceutical, and life sciences industries. We work with a wide variety of companies, and understanding our clients' scientific objectives is a critical aspect of our success. Everyone at Karchem Consulting has a background in scientific areas such as biology, molecular biology, bioinformatics, chemistry, etc., enabling us to communicate well with our clients.

Karchem Consulting is a highly collaborative, employee-centric company focusing on training and promoting from within.

This is an entry-level position that includes both business analysis and technical aspects. It focuses on documenting user requirements for and configuring commercial laboratory software such as electronic lab notebooks (ELN) and laboratory information management systems (LIMS). Associate Consultants also provide support for these systems and report to a lead consultant who will train them on the methodologies necessary for the position.

Ideal candidate: A strong background in science as well as technical aptitude. Eagerness to learn new skills, both technical and soft skills. Customer service experience is helpful. The ability to speak with scientists and understand the concepts they describe is a key aspect of this role.

Location: This is a remote/work-from-home position; however, we are seeking qualified candidates in the following U.S. locations:
Colorado, Florida, Massachusetts, North Carolina, Pennsylvania, Tennessee, and California (San Diego County only).

Responsibilities:
• Take ownership of troubleshooting laboratory software support issues.
• Work with lead consultants, application vendors, and client IT groups to resolve issues.
• Work with client stakeholders to develop requirements for new or additional functionality in lab software systems.
• Configure and support the implementation of laboratory software through the user interface.
• Automate data flows.
• Assist in the development and delivery of user training for lab software systems.

Requirements:
• A degree in biology, molecular biology, life sciences, biological engineering, biomedical engineering, bioinformatics, etc.
• Experience working in a lab environment.
• Critical thinking skills: Problem-solving mindset and detail-oriented approach.
• Strong attention to detail in all position areas, including software configuration, documentation, and handling client data and deliverables, to guarantee accuracy, consistency, and quality.
• Familiarity with MS Office Suite / MS Teams / Slack / Google Workspace / Zoom.
• Proficiency with Excel formulas and functions.
• Strong written and verbal communication skills.
• Strong time and task management skills.
• Ability to understand and adhere to procedures and policies.
• Ability to understand complex scientific processes such as NGS, RNA/DNA techniques, in vivo, protein engineering, etc.
• Ability to work effectively from your home environment.

Nice to have:
• Industry experience in the biotech, biopharma, or life sciences industries.
• Customer service experience.
• Understanding of business requirements and scientific data.
• Understanding of relational databases.
• Experience with an ELN/LIMS such as Benchling, Labguru, Sapio, etc.
• Experience with lab automation using API endpoints and ETL tools.
• Experience with diagramming tools such as Lucidchart.
• Experience with project management tools such as Smartsheet.
• Experience with IDEs such as Visual Studio Code, Pycharm
• Experience with git version control with BitBucket, GitHub
• Experience with programming languages such as Python 3.x, Java, C++, Javascript
• Experience with SaaS/Cloud infrastructure and related services such as AWS Lambda, EC2, ECR, and Eventbridge.

Salary: $75,000.00 

Benefits: 
• Competitive compensation
• Quarterly Performance Bonuses
• Generous holiday, paid vacation, and sick leave policies
• Comprehensive health insurance, vision insurance, and dental insurance plans
• Retirement benefits with matching contributions
• Culture of growth and learning, including professional development opportunities and stipends.
• Home Office and Technology benefits

Karchem Consulting is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Karchem Consulting is a drug-free workplace and participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.