Service Coordinator

Job Title: Service Coordinator

Location: Crown Heights - with consistent travel for patient visits throughout the 5 boroughs (hybrid option available after 4-6 weeks of in-person training) 

Hours: 9am-5pm, Mon-Fri
Compensation: $45,000-$50,000 annually

Company Overview

Our company is redefining homecare by providing innovative and compassionate services that help individuals maintain independence at home. Guided by our core values of teamwork, growth, and excellence, we foster a supportive environment for both our patients and employees.

Position Summary

The Service Coordinator manages a caseload of 25 patients, ensuring they receive the resources and support necessary to remain in their homes. This role combines task-based responsibilities, such as coordinating supplies and transportation, with problem-solving to address patient concerns and ensure program retention.

Key Responsibilities

• Maintain regular communication with patients to address needs.
• Prevent discharges by troubleshooting and resolving issues.
• Coordinate quarterly home visits and complete timely documentation.
• Use internal systems like Bolt, HHAX, and Smartsheets to manage patient needs.
• Facilitate patient access to resources such as supplies and transportation.

Requirements

• BA Required
• 2+ Years in customer service type role.
• Must be in NY and able to travel throughout the 5 boroughs (visiting 25 patients once every 3 months).
• Must be available for on-site training in Crown Heights 9am-5pm for 4-6 weeks.
• Strong communication and problem-solving skills.
• Ability to use or quickly learn CRM systems.
• Empathy, adaptability, and a customer-first mindset.