Knowledge Services Manager, Practice Support

JOB SUMMARY

Kutak Rock seeks a purposeful Knowledge Services Manager, Practice Support to lead the development, implementation, and optimization of knowledge resources and systems across the firm. This individual will play a pivotal role in ensuring our attorneys, paralegals, and staff have access to the tools and information they need to deliver exceptional client service. The ideal candidate will bring a strategic mindset, technological expertise, and a passion for fostering a culture of knowledge sharing. This position reports to the Director of Knowledge Services.

This full-time, hybrid position is available to candidates in one of the following firm offices: Atlanta, GA; Little Rock, AR; Omaha, NE; Scottsdale, AZ; or Washington, D.C.

RESPONSIBILITIES

Knowledge Strategy Development

• In conjunction with the Director of Knowledge Services, and firm leadership design and execute a firm-wide Knowledge Management (KM) strategy aligned with practice group needs and client service goals
• Identify opportunities to enhance knowledge workflows, systems, and resources

Knowledge Capture and Organization

• Identify and collect relevant legal precedents, forms, checklists, and other practice-specific documents from attorneys
• Develop and maintain a comprehensive knowledge base within the firm's document management system
• Implement tagging and metadata systems to facilitate efficient search and retrieval of information
• Ensure all knowledge content is accurate, accessible, and aligned with legal industry best practices

Technology Management

• Collaborate with IT to integrate KM tools with other firm systems and ensure seamless workflows
• Evaluate and recommend new legal technology tools to enhance knowledge management capabilities, streamline knowledge processes, and increase efficiency

Collaboration and Engagement

• Engage with attorneys at all levels to encourage active participation in knowledge capture and sharing
• Partner with practice groups, business development, and other departments to identify and address knowledge needs

User Adoption and Training

• Develop and deliver training programs to drive the adoption of KM tools and processes across the firm
• Provide ongoing support and resources to ensure users can maximize the value of KM Initiatives

Metrics and Reporting

• Track usage and engagement with KM tools and resources
• Evaluate the ROI of KM initiatives and recommend enhancements based on data-driven analysis

QUALIFICATIONS: Skills and Abilities

• Strong understanding of knowledge management principles and their application in the legal industry
• Familiarity with KM platforms and tools, such as NetDocuments and Litera
• Excellent project management skills with the ability to lead cross-functional teams
• Exceptional communication and people skills, with a focus on stakeholder engagement
• Analytical thinker with an initiative-taking approach to identifying and solving challenges
• Ability to analyze data and use metrics to inform decision-making and demonstrate impact

QUALIFICATIONS: Education and Experience

• Bachelor’s degree required; master’s degree in library and/or information studies or Juris Doctorate preferred
• Minimum of 5 years of experience in knowledge management in a law firm or professional services environment
• Proven record of implementing KM systems and driving user adoption and familiarity with legal processes and law firm operations is a strong plus

Position Information

 Status: Exempt

 Salary Range: $100,000-$115,000 per year, commensurate with education and experience

 Work Arrangement: Hybrid 3:2

Benefits

Medical, Dental, Vision, Life, Dependent Life, Disability, and Accidental Death & Dismemberment insurance. Flexible Spending Plan. Health Savings Account. Profit-Sharing and 401(k) Retirement benefits. Discretionary bonuses. Nine Paid Holidays per calendar year. 1 hour of paid vacation leave accrued for every 16 hours worked. 1 hours of paid sick leave accrued for every 30 hours worked. Paid parental leave. Fertility coverage assistance. Adoption and surrogacy financial assistance. Bereavement, jury duty, military leave. Employee Assistance Program. Back-Up Care. Domestic Partner Benefits. Commuting Benefits. Technology Allowance. Tuition Reimbursement. Employee Referral Program. Some of the foregoing benefits include Employer/Employee cost sharing.

Additional Information
Any offer of employment is contingent upon the successful completion of a background check.

About the Firm

Kutak Rock was formed in 1965 with a commitment to exceptional client service delivered with a collaborative, team-focused approach. Our founding charter commits the firm to “allow and encourage each individual within it to be a full person,” and we strive to offer an exceptional professional environment, intellectually challenging and engaging work in multiple disciplines, competitive compensation and benefits, opportunities for training and career development. We are a leading national law firm with locations in 19 cities united by our common commitment to our core values of client service; integrity and fairness; innovation; and inclusiveness and diversity.

We are dedicated to the maintenance of a respectful, collegial, communicative, and equal opportunity workplace that encourages and rewards innovation and entrepreneurship. We measure our success not just on the basis of our revenues or our profits, but by the satisfaction we deliver for our clients and the health, engagement and loyalty of our people.