Campus Ambassador

aiCampus Ambassador (CA) Position Description: 

The Campus Ambassador position is a student leadership opportunity within the Office of Admissions and New Student Services. Students serving as campus ambassadors provide crucial support for the university’s recruitment, admissions, and orientation program. Campus Ambassadors must be available to work at minimum approximately 8 hours per week (plus admissions events) during the academic year, providing campus tours, hosting events, and assuming front desk administrative responsibilities. 

Reports to: Caitlin Dobson Coordinator, New Student Services.
Campus Ambassadors will also take direction from all Admissions Office professional staff. 

Responsibilities: 

Admissions Events, Visits, and Tours 

Participate in admissions recruitment events such as Ranger Saturday, Experience Parkside Day, and Arts & Humanities Visit Day 

Support admissions-related events offered by other University offices and departments, such as International Student Services and the College of Arts & Humanities  

Conduct campus-wide tours for daily visits and group visits in a professional manner 

Greet, assist, and create connections with incoming students and visitors throughout the application and enrollment process 

Provide information to prospective students, current students, and visitors related to admissions process, deadlines, orientation, registration, campus events, etc. 

Assist students during the admissions and enrollment process and provide appropriate referrals 

In the Office 

Provide a great customer service experience to current and prospective students, families, and staff by answering phones, responding to emails, and communicating face-to-face 

Use PeopleSoft, Slate and ImageNow to enter student data, launch communications, and update records and maintain confidentiality of all information 

Prepare materials for events and visits 

Assist students with scheduling meetings with counselors 

Prepare and send out mailings 

Attend all meetings, trainings, and events as designated 

Mandatory Time Commitments: 

Work 8+ hours per week at desk 

Work 2 Ranger Saturdays per semester 

Work at least 3 visit events per month 

Attend all required training (typically 5 days the last week of summer and 3 days in spring) 

Attend monthly staff meetings 

Job Competencies  

High Impact Statement: By incorporating classroom learning into hands-on work experience as well as receiving supervision and coaching, students gain necessary tools to grow and contribute as professionals.   

Career Readiness Competencies:  

Critical Thinking  

Use deductive reasoning to solve problems and meet the needs of customers  

Communication  

Conduct campus tours   

Answer phones and provide customer service to all guests 

Greet people, check in event participants, and help facilitate event activities  

Teamwork  

Demonstrate teamwork and collaboration skills with fellow Campus Ambassadors 

Demonstrate teamwork and collaboration with Admissions professional staff 

Technology  

Utilize SOLAR, Image Now, and Slate to check on student application/transcript status and to schedule appointments  

Leadership  

Take initiative; be responsible, organized and work well with others  

Serve as ambassador and role model for prospective and new students by helping them to become familiar with campus and sharing your own experiences at Parkside  

Professionalism  

Maintain a high level of professionalism and work ethic as part of the professional staff in the Office of Admissions and New Student Services  

Work responsibly both independently and as part of the team  

Career & Self-Development  

Demonstrate career-related skills, strengths, and knowledge   

Equity & Inclusion  

Demonstrate respect and learn from diverse cultures, races, ages, genders, sexual orientations and religions in all interactions with students, staff, and faculty