IT Operations Intern

SUMMARY OF POSITION

The IT Operations (IT Ops) intern will support the IT Ops department in supporting OF end-user hardware devices, applications and virtual desktop infrastructure. This includes but is not limited to working on existing Help Desk tickets, assisting with technical and infrastructure projects and research/documentation.

We’re proud of the way our teammates have a positive impact on everything we do. Our employees are committed to and exemplify our Core Values:

• Integrity through accountability, consistency, transparency and trust
• Agility through adaptability, continuous improvement, expertise, and flexibility
• Partnership through collaboration, communication, leadership, and teamwork
• Inclusivity through diversity, relationships, respect, and support

PRINCIPAL ACCOUNTABILITIES

• Assist with IT Help Desk ticket resolution by applying existing procedures or performing research to resolve new issues.
• Assist with monitoring end-user systems, perform daily health checks and address issues when necessary.
• Assist with hardware equipment migrations, installations, configurations and disassembly.
• Assist with optimizing existing procedures by scripting manual tasks or researching tools and techniques to address identified gaps in procedures and services.
• Attend intern meetings and complete tasks provided by Human Resources.
• Support the OF’s diversity and inclusion (D&I) strategy by following policies and procedures that ensure opportunities for employees and diverse business partners.
• Other duties as assigned.

PRINCIPAL JOB REQUIREMENTS

• Must have strong interpersonal skills, a high attention to detail, be very organized, and self- motivated.
• Experience with general office software and operating systems, ability to utilize logic to troubleshoot issues and have the ability to effectively prioritize and execute tasks.
• Ability to listen and integrate ideas from diverse views, build and maintain respectful relationships, collaborate with others, and resolve conflicts constructively.
• Proof of eligibility to work in the United States.

WORK CONDITIONS

• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Physically able to participate in sessions, presentations, and meetings.
• Schedule flexibility to work in Reston or remotely as necessary.

EQUAL EMPLOYMENT OPPORTUNITY

The Federal Home Loan Banks Office of Finance is committed to equal employment opportunity without regard to race (including traits historically associated with race, such as hair texture, hair type and protective hairstyles), color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, ethnic origin, age, physical or mental disability, veteran status, uniformed service member status, military status, sexual orientation, gender identity, status as a parent, marital status, genetic information (including testing and characteristics), citizenship or immigration status, or any other characteristic protected by applicable federal, state, or local law.