Donor Services Associate/Receptionist

Job Title: Donor Services Associate/Receptionist

Employment Type: Full-time

Location:  5515 Security Lane, Suite 1105 Rockville, MD 20852

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About the National Foundation for Cancer Research (NFCR):

The National Foundation for Cancer Research (NFCR) is a nonprofit organization. NFCR provides scientists in the lab the critical seed funding they need to make game-changing discoveries in cancer detection, treatments, and prevention and ultimately, a cure for all cancers. NFCR has distinguished itself in the cancer research sector by emphasizing “high-risk, high-impact” long-term and transformative pioneering research fields, often overlooked by other major funding sources. With the support of more than 5.3 million individual donors over the last 51 years, NFCR has provided $420 million in funding to cancer research, prevention, and public education. NFCR-supported research has led to some of the most significant life-saving discoveries that benefit patients today.

Job Description:

We are seeking a dedicated Donor Services Associate/Receptionist to manage phone inquiries, maintain our donor database, facilitate outgoing communications, support general office operations, and coordinate interactions with NFCR’s vendors.

Major Responsibilities:

• Professionally answer incoming phone calls
• Conduct thank-you and campaign outreach calls to donors
• Monitor general email inbox and forward emails to appropriate departments
• Update and maintain accurate donor records in our customer relationship management database; periodically contact donors to verify or update information
• Receive and document telephone donations, coordinating promptly with the accounting department
• Manage outgoing mail, including distributing public information and fundraising materials
• Serve as backup support for IT functions, including phone system maintenance, data backups, and vendor coordination
• Assist with document management, including shredding outdated files and organizing exception or rejection checks for accounting
• Support other general office tasks as needed

Requirements:

• Excellent interpersonal and communication skills, particularly via telephone
• Trustworthy and reliable, able to responsibly handle confidential and financial information
• Highly organized, detail-oriented, and capable of multitasking
• Quick learner, open to feedback, and adaptable to new responsibilities
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); able to quickly learn new software systems and adhere to established documentation procedures