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Client Support & Operations Analyst

Flyer Financial Technologies
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Client Services & Operations Position currently available. This is a full-time paid, entry level opportunity out of our New York City location with benefits. Candidates should be ready to gain exposure in several job areas, with the opportunity to develop competencies where one best fits over time.

Primary Responsibilities:

  • Train and learn electronic trading software products by participating in release cycles for multiple products
  • Help clients get live with electronic trading software by working with and supporting the client during the client on-boarding process
  • Work with the client services team by fielding client calls, coordinating issues for technical teams, and being a part of the software operations team
  • Interface with clients to gather business requirements and certify software specifications related to company products
  • Work with clients on strategic software integration projects and new product releases to ensure product conformance to detailed requirements
  • Build and present metrics for the operations team to identify problem areas with software products, client services, and operations
  • Build and improve relationships with both new and existing clients to identify additional requirements

Qualifications:

  • Bachelor of Science in one of the following:
  • Computer Science
  • Computer Science & Engineering
  • Business Information Systems
  • Computer Science and Business
  • Integrated Business and Engineering
  • Exposure or related experience in Finance and/or Accounting a plus (dual degree program, minor, certifications, work experience, etc.)
  • Client experience strongly recommended
  • Basic understanding of Wall Street terminology
  • Ability to succeed in a high-stress environment
  • Strong inter-personal skills and experience in extensive team projects
  • Entrepreneurial spirit and ambitions
  • Fluency in English (Fluency in Spanish a plus)

Working knowledge in the following a plus: FIX Protocol, JAVA, Socket and Network Programming, J2EE, Java Servlet Programming, Groovy programming, Spring Framework, JSON, Web Sockets, REST, MySQL (and other databases), Unix operating systems, Scripting Languages (Perl, Bash, Python, etc.), Apache Products, Microsoft Office Suite (including Visio), Virtual Environments, AWS services (EC2, RDS, S3, Athena), and FTP.