Operational Process Analyst

Classification: Business Analyst

Work Hours: 40+ hours / week: M - F

About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role:  Responsible for analyzing and improving operational processes in the Safety & Technical Services department. Will also collect and analyze data related to operational performance, prepare detailed reports, create and maintain comprehensive documentation of processes, and identify trends while sharing best practices and recommending new methodologies. In addition to the minimum requirements, this role requires the individual to be well-organized, have strong attention to detail to ensure accuracy and consistency, excellent verbal and written communication skills, ability to convey complex findings to both technical and nontechnical stakeholders, ability to work cooperatively and respond to inquiries on time, flexibility to adapt to changing requirements and the ability to learn and use new tools and techniques, and the ability to work independently as well as on a team.

Qualifications

Physical Requirements:

Sedentary Work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Minimum Requirements:

Bachelor’s degree in an applicable field such as business, operations management, industrial engineering, or other related fields

Must be proficient in Microsoft Office applications, including Word and Excel

Must have and maintain a valid driver’s license

Strong problem-solving abilities and attention to detail

Preferred Requirements: 

Two (2) years of experience in related field

Experience with data visualization tools (i.e., Excel, Power BI, Tableau, etc.)

Ability to analyze data to identify trends, patterns, and insights

Certification in data analysis or related fields

Selection Process

About the Selection Process:

Phase 1 – Apply online at www.kub.org

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

*KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer