Departmental Analyst (Trainee) 9-P11

This position is responsible for supporting programs/initiatives, conducting research, performing analysis, tracking metrics, and providing recommendations within the complex work area of the Business Services Unit (BSU) in the Collection Services Bureau (CSB).  Primary duties of this position include the following: (1) oversees the research, analysis, documentation, and process improvements for BSU programs and initiatives including Third Party Withholding, State Agency Collections (2) compiles, analyzes, and reconciles BSU monthly transactions, metrics, and reports, in coordination with other CSB teams and Collections partners, and (3) maintains, implements and/or evaluates related training and documentation to ensure program quality, productivity, and adherence to internal/contractual controls.    The employee in this position is a member of the Services Management Division team and, as such, participates in special projects, gives presentations, attends meetings on behalf of the Division, and works with peers and managers to resolve issues.  This employee contributes to the continuous improvement of CSB by participating on committees as directed, tracking and aligning metrics, and assisting in the development and implementation of strategic goals.