Student Ambassador/Community Life Leader (CLL)2025-2026 --Housing and Residential Life

Eastern Washington University Community Life Leader Job Description

Community Life Leaders (CLLs) are employees of the Division of Student Affairs serving the Orientation and Family Programs and Housing and Residential Life departments. CLLs work to build positive, inclusive residence hall communities and engage students with the larger campus community. They support departmental objectives and initiatives, academic success initiatives, and partnerships with Maintenance, Custodial, and Dining staff while maintaining a flexible, student-focused approach. CLLs affirm university policies to ensure non-discriminatory environments and actively pursue growth in areas like culture, diversity, and inclusion. Success in the role requires credibility, positive role modeling, strong rapport with residents, and alignment with the department’s vision and values. 

Terms of Employment:

This position…

• Is an academic year position. (September 2025 - June 2026)
• Requires living in EWU On-Campus Housing.
• Will work an average of 19 hours per week including weekends and evenings and will not be eligible for other student employment positions at EWU while under contract as a Community Life Leader. 
• Reports to the Residential Life Coordinators in Housing and Residential Life. 
• Requires a background check completed through EWU Student Employment.
• Compensates with room and board (housing and meal plan) and a small monthly stipend.

Required Qualifications:

• Must have a minimum overall GPA of 2.5 at the time of hire.
• Maintain a quarterly and cumulative 2.5 GPA.
• Maintain status as a full-time student at EWU.
• Demonstrate customer service and people skills.
• Demonstrate reliability, responsiveness, willingness to take direction and follow guidance.
• Demonstrate a professional demeanor
• Effectively communicate with a diverse population via phone, in person, or electronic communications.
• Willing to pursue growth in areas like culture, diversity, and inclusion.

Preferred Qualifications

• Previous leadership experience .
• Experience living in EWU on-campus housing preferred.
• Experience with event planning.

Working Conditions

The CLL position is routinely a night and weekend role. CLLs will encounter the following circumstances:

• Lifting up to 10 pounds, and occasionally up to 25 pounds. 
• Having an unpredictable and dynamic work schedule/setting.
• Responding calmly to high risk medical and emergency situations (i.e. roommate disagreements, Title IX, medical transports, etc.) following standardized procedures.
• Leading and managing large groups in both routine and emergency situations. 
• Reside and maintain visibility on the assigned floor.

Position Expectations

Community Building: Residential Education Model 

• Community Development:
  • Utilize resident input to plan applicable social or community activities as set by the supervisor, utilizing event funds from Student Accounting.
  • Take residents to large scale events on campus. 
  • Participate in Homecoming activities.
  • Promote an inclusive and diverse community by reporting bias and Title IX related concerns. 
  • Role model positive behaviors such as time management, going to class, abiding by policies and procedures, and utilizing campus resources.
• Learning/Curriculum/Admin:
  • Conduct Hygiene - Health and Safety Checks once a quarter. 
  • Conduct Floor Meetings to ensure dissemination of important information to residents. 
  • Support in the facilitation of tabling and activities that connect students to resources on-campus.
  • Provide and facilitate roommate agreements, follow-up, and mediation. 
  • Assist Housing and Residential Life in the facilitation of Warm Body Counts, in order to verify occupancy. 
  • Post Bulletin Board materials on assigned floor when provided. 
  • Facilitate conversations between residents in regards to courtesy and community standards.
• Individualized Support (Intentional Connections):
  • Learn names and develop individual rapport with each resident on the assigned floor. 
  • Have continuous one on one conversations with each resident on the floor. 
  • Follow up with residents in matters of courtesy, academic success, and the general welfare and standards.
  • Maintain current knowledge of campus resources and applicable student referral processes.

Team Relationships

• Support and role model a positive team approach. 
• Be supportive of teammates’ events.
• Positively confront issues or behaviors that do not align with HRL values and policies.
• Maintain confidentiality about student and staff issues discussed with supervisor and during staff meetings.

Administrative

• Perform administrative tasks as assigned by professional staff.
• Writing Maxient reports in required time frame for crises, conduct, Title IX, concern, crime, maintenance, or directed by supervisor.
• Utilize Starrez software to review occupancy and log resident interactions
• Utilize EagleSync to complete the event planning process.
• Checking staff mailboxes, hanging up, and taking down advertisements several times a week
• Have a minimum of 3 “open door” hours on their floor each week
• Check email and Microsoft Teams at least once daily and respond as requested in a timely manner.
• Other duties as assigned.

Meetings

• Attend and participate in weekly staff meetings and monthly in-service trainings scheduled by the supervisor.
• Attend community and all-hall meetings as required by supervisor.
• Attend weekly hall or community council.
• Meet one on one with your supervisor as scheduled. (Typically weekly or bi-weekly)
• Complete and submit weekly 1:1 form.

Policy Education and Enforcement

• Use training tools and skills to exercise critical thinking and be able to form a judgment about how to handle situations.
• Understand, abide by, and support the guidelines for student behavior in the Residential Life Living Guide and Student Conduct Code. 
• Address inappropriate behavior when it occurs and take necessary follow-up measures (including completing written documentation and follow up conversations with residents within 24 hours of occurrence).
• Be aware of early signs of problems and work with department and university staff to implement preventative and remedial measures (noise complaints, vandalism, theft, etc.)

Stress and Time Management

• Effectively manage your academics, CLL position responsibilities, and other involvement activities on campus.
• CLLs need to successfully manage personal stress and emotions so that it doesn’t impair their ability to perform their CLL responsibilities.
• Communicate with supervisor when stressors inhibit job responsibilities

Training

• Required to attend all on-going training as defined by the Housing and Residential Staff.
• Dates and times of training will be provided before and during employment.
  • Fall Training takes place during the month of September.
  • Winter Training takes place the Saturday before the start of Winter Quarter

Orientation

CLLs are encouraged to also apply to be an Orientation Leader, here are some key components of that position. 

*Hiring for Orientation Leaders is a separate process through Orientation and Family programs.

• Welcoming students to the campus or department and engaging with them. 
• Lead groups of students and parents through different welcome week components, discussions on campus life and issues in student life. 
• Assist welcome week presenters during their presentations. 
• Participate in staff meetings and in-service training as scheduled.

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs. 

Student employees are subject to EWU’s employment Policies and Procedures and the EWU Student Code of Conduct. As a student employee, you are expected to adhere to both. Please be advised that violations of the EWU Student Code of Conduct may affect your employment on campus, even if the conduct occurs beyond the scope of your job responsibilities.

Required Application Questions:

Please submit the answers to these questions in a separate document when applying. If you are applying for multiple positions, submit the same document for each. The questions are the same. Failure to submit application document with your application will result in you not being considered for the position(s) you applied for.

Application document instructions:

• Include your first and last name
• Copy all questions into the document and answer below
• Submit as a PDF or Word Document

NEW STAFF:

1. What made you decide to apply to work for Housing and Residential Life? What skills and experiences make you a great candidate for this position?

2. Tell us about a time when you faced conflict within a group (friends, family, youth group, group project, work, etc.) and how you addressed it. What did you learn from this experience?

3. What does diversity mean to you? How would you promote an inclusive climate within your community?

4. What feedback (personal, academic, or work) have you received that was difficult to hear and why? What did you learn from this experience?

RETURNERS ONLY:

1. Are you graduating during the 2025-2026 school year? (End of Fall, Winter or Spring)

2. Is your availability significantly changing from the 2024-2025 to 2025-2026 school year? (internships, practicum, student teaching, etc.)