Real Time Crime Analyst

Starting Salary: 53,579/Year

This is a fast-paced, analytical, technical and administrative work environment involving automated systems pertaining to law enforcement public safety communications. Work involves monitoring a Real Time Crime Center workstation that includes three (3) monitors, performing several tasks at the same time while monitoring and viewing multiple computer/camera screens.  Receives, evaluates and transmits information via telephone, computer and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; utilizes computer-aided dispatch and other computer systems; quickly analyzes multiple data sets; recognizes and exploits relevant intelligence; maintains access to, and security of, highly sensitive materials and information; performs multiple activities simultaneously in a high visibility setting; works with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility. The center will facilitate, via camera feeds, CAD, and ShotSpotter the detection of suspicious and criminal activity.  This information will be relayed to the responding and/or on-scene officers via radio or message.  Work includes monitoring, operating and interpreting multiple interactive software systems regarding emergency and criminal calls for service.  Work also includes conducting queries of criminal justice databases such as criminal histories and vehicle registration as well as researching relevant videos to assist in investigations and upload video to evidence repositories, and related duties as required. Must maintain emotional control and work effectively during emergencies, crisis situation, or extremely stressful conditions.  Work requires sitting for prolonged periods of time looking at video monitors, which restricts movement in the work area and requires occasionally lifting and moving objects weighing less than 50lbs. Work is performed under general supervision under clearly defined procedures but has latitude to set priorities based on the events that are occurring at the time. Hours of operation are 24 hours a day, 365 days a year. The employee is primarily scheduled for shift work hours. Work periods may have permanent or rotating days off, frequently requiring the employee to work holidays, weekends, evenings, and nights. The employee is subject to working overtime, being held over or called back to work for disasters, local emergencies, special events, or minimum staffing requirements, etc. Requires contact with police and emergency service providers, and occasional contact with other federal, state, and local government agencies. Some of these contacts may require considerable skill in diplomacy, tact, and/or discretion. 

Examples of Work

• Updates (when necessary) police personnel and/or equipment through the use of a computerized radio system and computerized aided dispatch system requiring voice communication and data entry simultaneously.
• Records emergency incident response information and maintains the current status and state of Police emergency vehicles and equipment by use of computer aided dispatch program and/or manually.
• Coordinates emergency service response with other public safety agencies and/or surrounding counties.
• Operates various office equipment necessary in the performance of this job.
• Maintains various records as applicable.
• Monitors workstation to detect criminal or suspicious activity and relays information to responding officers.
• Operates and interprets multiple interactive software systems regarding emergency and criminal calls for service.
• Conducts queries of criminal data bases as well as researching relevant videos to assist in investigations.
• Performs multiple activities simultaneously in a high visibility setting involving frequent interruption in a framework of rules, procedures and regulations
• Performs technical tasks relative to assigned area of responsibility.
• Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of techniques and procedures used in operating emergency communications equipment (video monitoring systems, radio/CAD systems).
• Skill in operating emergency communications radio/video equipment.
• Ability to remain calm under pressure and stressful working conditions during heavy workload and emergency situations.
• Ability to maintain accurate records.
• Ability to view computer screens for extended periods.
• Ability to simultaneously communicate, interpret communication, and enter data into a computer accurately.
• Ability to follow instructions quickly.
• Ability to comprehend data quickly, and make decisions quickly in accordance with procedures.
• Knowledge of research and data collection methods and techniques.
• Knowledge of statistical and analytical principles, techniques and procedures.
• Knowledge of policies, goals, and procedures of the unit in which employed.
• Knowledge of relational database structures, queries, files, fields, etc.
• Ability to research, compile data and conduct special studies.
• Ability to identify trends and patterns in statistical information and displays.
• Ability to operate standard office equipment such as computers, printers and fax machines.
• Ability to communicate effectively and maintain effective working relationships.

Open Requirements/Supplemental Information

OPEN REQUIREMENTS: 

A four-year combination of education from an accredited institution and/or professional experience in research, data analysis, and statistical work is required.

A Bachelor's Degree from an accredited institution with a major in criminal justice, criminology, information systems, statistics, or related field is preferred. Prior work experience in law enforcement is preferred.

Requires the ability to work overtime with little or no notice, shift work, weekends, holidays, evenings, and nights. Hours of operation are 24 hours a day, 365 days a year.

The City of Jacksonville is an Equal Opportunity/Equal Access Employer and will provide equal opportunity to all employees and applicants in compliance with all applicable federal and state employment laws and the current interpretation of employment discrimination by the United States Equal Employment Opportunity Commission, as set forth in Directive 0528.  There shall be no discrimination or harassment against any person with regard to race, color, sex (including pregnancy), sexual orientation, gender identity or expression, religion, political affiliation, national origin, disability, age, marital status, veteran status, or any other impermissible factor in recruitment, hiring, compensation, training, placement, promotion, discipline, demotion, transfers, layoff, recall, termination, working conditions and related terms and conditions of employment.