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APPLICATION PROCESSING, TRANSCRIPT EVALUATION, AND WORKFLOW MANAGEMENT - GRADUATE ASSISTANT (GA)

SCSU - School of Graduate Studies
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SCHOOL OF GRADUATE STUDIES (SGS)
APPLICATION PROCESSING, TRANSCRIPT EVALUATION, AND WORKFLOW MANAGEMENT  
GRADUATE ASSISTANT (GA) 
POSITION DESCRIPTION FOR: 
F2025-Sp2026

Start/End Date:  August 1, 2025 – May 8, 2026 

Hours: 20/week on campus 

Salary: $10,560/academic year, plus tuition remission (up to 9 credits/semester)

General Qualifications, Knowledge, Skills, and Abilities

  • Admitted to a graduate degree program.
  • Effective oral and written communication skills.
  • Ability to work evenings, weekends, and/or travel overnight (occasional).
  • Ability to work over summer and breaks.
  • Knowledge and use of social media for communication and marketing. 
  • Demonstrated cultural competence. 
  • Ability to speak positively about their graduate experience and the benefits of pursuing graduate education         at SCSU.
  • Ability to work equally as well as part of a team and independently.
  • Demonstrated competence in technical and interpersonal skills.
  • Previous experience in student services, program development, and project management desired.
  • Detail oriented with a strong customer service orientation.
  • High-level organizational skills, able to manage complex processes effectively. 
  • Effective time management.
  • Ability to think critically, resolve problems, and take initiative.
  • Previous experience in admission database work and CRM (Constituent Relationship Management) software desired.
  • Demonstrated experience and comfort level with using Excel programs and learning new computer systems.
  • Knowledge of standardized exams, including GRE/GMAT and English Proficiency to assist prospective students.
  • Knowledge of institutional and program-specific admission requirements.
  • Knowledge of social media tools and content production for Facebook, Instagram, LinkedIn, TikTok, YouTube, etc.
  • Knowledge of content production tools such as Constant Contact, Adobe Express, Canva, Mediaspace and web design or editing solutions.
  • Develop expertise with the Graduate Admissions and Graduate Studies website to answer pre- and post-admission questions from internal and external stakeholders.
  • Professional communication with graduate programs, Center for International Studies, and IEC.
  • Understand and be able to clearly communicate the following processes: StarID activation, course registration, email set-up, Office 365 access, tuition assessment and billing, use of online Forms from the SGS website.
  • Understand the role and importance of effective policy and process in graduate student admission, orientation, and graduation.

Application Processing, Transcript Evaluation, And Workflow Management Position Focus Areas

  • Provide regular transcript evaluation support, including all elements of building, updating templates, and using CAS/WebAdmit system to update evaluation status.
  • Coordinate the workflow including scanning official documents and linking in Perceptive Content. 
  • Provide support for the application process through collecting, scanning and uploading application materials.

Processing

  • Process application materials from prospective students in CAS/WebAdmit, EMP, PowerBI, and ISRS database.
  • Transmittal Processing: Track completed application files, send to departments and track return.
  • Develop and run applicant queries and reporting in CAS/WebAdmit, EMP, PowerBI, and applicable databases.
  • Send ad hoc application material communications to applicants and program directors, including admission offers and orientation/onboarding information.
  • Respond to current student inquiries using template emails to questions about forms/graduate studies processes.
  • Ensure new inquiries are added to the CRM database and any ad hoc follow-up communications are sent. 
  • Assist prospective and currently enrolled graduate students via email, phone, and in person.
  • Weekly post to Facebook and Instagram. Active in Graduate Student Facebook group. 
  • Engage in assisting other SGS staff and GA’s as necessary and directed by supervisor.
  • Support retention and completion initiatives of the School of Graduate Studies.
  • Support student success programming and outreach initiatives.

GA Learning Outcomes

  • Demonstrate effective interpersonal skills.
  • Demonstrate effective written/oral skills.
  • Demonstrate leadership skills. 
  • Demonstrate effective team/collaborative skills.
  • Develop skills in working with applicant and student information system software. 
  • Develop effective decision-making skills.


Supervisor(s)

Beth Knutson-Kolodzne – Graduate Student Records Specialist, beknutsonkolodzne@stcloudstate.edu. 
Robin Hagen - Graduate Admissions Processing Coordinator, robin.hagen@stcloudstate.edu. 

Questions

Please email: graduatestudies@stcloudstate.edu or call 320-308-2113.