Account Services Coordinator

Job Summary

This role supports the Account Services Organization and assists with the coordination and management of client accounts.  You will be involved in client communication, account administration of assigned accounts, and project coordination to ensure client satisfaction and account growth.

Job Responsibilities

• Manage the development and delivery of user guides, ensure timelines, accuracy, and quality standards are met.
• Assist in the creation of client presentations by gathering data, designing slides, and aligning content with account goals and messaging.
• Enter, track, and document ticket information in designated systems, ensure timely updates and resolution of client requests or issues.
• Support account teams with responsibilities spanning multiple accounts.
• Maintain a comprehensive understanding of assigned account priorities to anticipate needs and provide proactive task coordination and assistance.
• Provide support for accounts by collaborating with the Client Services Manager and Account Director to ensure deliverables meet client expectations and assist in gathering data or preparing reports to support account activities.

Knowledge, Skills, and Abilities

• BA in Business, Marketing, Communications or related field is preferred.
• Experience working in a fast-paced environment.
• Demonstrated ability to identify obstacles and address problems cooperatively as they occur.
• Ability to summarize, clarify, and explain information to facilitate communication.
• Intermediate or higher proficiency in Excel and PowerPoint.
• Excellent written and oral communications.
• Analytical and task completion mindset.
• Client Centric mindset.  Provide exceptional service and build lasting relationships.