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The Americas Demand Planner is responsible for the demand management processes within the region and has the responsibility to create, consolidate, monitor, and improve the demand plan for FrieslandCampina Retail and Americas based on the commercial plans (operational and tactical horizon) as input for the S&OP process to fulfill the demand at the required service levels and the financial planning. This role will be part of a local demand planning team and an international team for support.

KNOWLEDGE

•    Bachelor's degree in Supply Chain Management, Business Administration, or related discipline 

•    Customer Care Mindset - Commercial Way of Thinking
•    Experience with Forecast Accuracy, Consumption and Stock
•    Proven track record in S&OP process, forecasting, supply chain management, sales management, and Financial management
•    Knowledge of ERP systems (preferred SAP, Power BI, APO. Knowledge of MS Office (advanced)

SKILLS

•    Excellent communication skills (English fluency both written and oral, with optional Spanish)
•    Ability to influence without authority,
•    Ability to proactively build relationships cross-functionally
•    High level of analytical/deductive reasoning skills, and able to perform statistical analysis
•    Driven to be challenged and deliver a high impact contribution
•    Commercial affinity
•    Strong drive towards customer satisfaction and operational excellence
•    Pro-active attitude and people person / team player
•    Enthusiastic, able to motivate and engage with colleagues, management and customers
•    Problem solver, thinks in opportunities and challenges
•    Cost awareness
•    Knowledge of ERP systems (OMP or SAP APO), Power-BI, and Excel (advanced). 

MAIN ACCOUNTABILITIES

1. Demand Creation, Requirements & Needs
    •    Consolidate Customer Demand plans into S&OP demand plans
    •    Regional Demand Review meetings with NA directors (weekly & monthly)
    •    Point of contact for commercial organization for demand and forecasting
    •    Translate business dynamics into the demand plans

2. Inventory management
    •    Stock & obsolete management

3. Monitoring planning (PDCA-cycle) & Analysis
    •    Monitor, analyze, and challenge the quality of the NA demand plans
    •    Drive continuous improvement of the forecast accuracy
    •    Processes changes in demand in the operational and tactical horizon
    •    Facilitate the scenario management process 
    •    Coordinate activities related to the constraining and allocation process 

4. Management of KPIs and multidisciplinary teams
    •    Responsible to develop insightful, actionable, and user-friendly KPI dashboards and reports and to distribute share with relevant stakeholders using MSTR and other tools.
    •    Leads & participate in multi-disciplinary projects and customer teams to enhance forecast accuracy and predictability from customers and distributor channel partners.
    •    Provide insights and documents regarding quantitative and qualitative developments by means of periodical and ad hoc reports and/or analyses based on reporting guidelines to drive PDCA cycle

5. Continuous Improvement: Processes, procedures and systems
    •    Observe and evaluate bottlenecks, identify opportunities, and drive improvement actions in planning/consolidation processes, planning, procedures, and/or systems, and ensure implementation of improvements
    •    Key user for relevant tools and processes. 

6. Relationship management 
    •    Manage (in and external) stakeholders
    •    Ensure best customer experience (questions, complaint handling, OTIF-deliveries)
    •    Align with relevant stakeholders within broader RFC-organization
    •    Support development of multidisciplinary customer-facing teams that include a demand planner linking pin.

FrieslandCampina Consumer Dairy Americas (CD Americas) sales office is located in Paramus, NJ. 

FrieslandCampina’s purpose is nourishing by nature. It stands for better nutrition for the world, a good living for our farmers, now and for generations to come.

Better nutrition for the world
We contribute to food safety and food security for millions of people all over the world by providing them with access to dairy.

Salary Range: The salary for this position is anticipated to range between $80,000 to $95,000 annually.  Pay is based on qualifications necessary for the position, including years of work experience, education/training, and other considerations permissible by law.  We consider qualified applicants with arrest and conviction records per applicable laws.

We are an affirmative action and equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.  FrieslandCampina Ingredients North America, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected classification under the law.