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IT Operations Intern - Summer 2025

OPmobility
Email

Missions

  • Manage incidents and requests from end users
  • Able to address level 1 (call management) level 2 (resolution with procedure) or level 3 (depending on skills)
  • Renew PCs
  • SLA for Infrastructure
  • Monthly Support reporting from support Tool
  • Standardized Solutions documented in Support Tool

 

Activities

Incident and request management: 

  • Collect end users incidents and requests 
  • Solve issues and answer requests 
  • Manage Level 1 support (solve issues using experience, procedures and trainings)
  • Manage Level 2 support (problems not documented) and document solutions
  • Reassign to the right person if necessary 
  • Answer user questions
  • Deploy best practices
  • Report on monthly basis
  • Follow up cybersecurity rules

 

Hardware inventory management: 

  • Keep accurate inventory of IT assets (office, production hardware)
  • Plan renewal of hardware & Replace obsolete equipment
  • Reconfigure hardware equipment depending on users’ needs

 

Communication to users: 

  • Communicate to the users the IT assets’ rules of use and the local IT organization to support the assets
  • Participate to awareness sessions with users (information security, IT tips…)
  • Participate on Kaizen Teams / Continuous improvement Teams to implement new solutions on offices & shopfloor
  • Configure network on office and shopfloor according to requirements
  • Participate on the implementation of applications & solutions from PO Division or PO Group
  • Implement new solutions that increase productivity.

 

Competences

  • Server management: Files, Printers, DHCP, WEB and Production applications).
  • Knowledge of server virtualization in VMWare (Vsphere, Vcenter) and Hyper V.
  • Knowledge in backup applications like VEEAM & Exagrid
  • Knowledge on CISCO Network infrastructure: Switch, Router, Access point, phones. Operating systems Cisco IOS.
  • Network LAN, WAN, WIFI. Structural cabling.
  • Management and configuration of SQL Databases.
  • Knowledge on Electronic data interchange: EDI, electronic invoicing, etc.
  • Install, configure and setup Windows 2010 PC & Laptops
  • Management of Active Directory
  • Install, configure and setup Windows Server 2022 and prior versions
  • 1st Level Helpdesk Support for Plant & Central Team
  • Programming on different applications
  • Handhelds support and configuration
  • Knowledge on thermal printing.

Organized, service aptitude, problem solving, analytic, responsible

Good command of English (Intermedium Level)