Law Firm: Customer Service/Sales Representative

Job Title: Customer Service/Sales Representative (Entry Level Position)
Location: San Diego, CA (On-site)
Job Type: Full-time

About Us:
We are a reputable law firm in San Diego dedicated to providing exceptional legal services to our clients. Our team is committed to professionalism, integrity, and client satisfaction. We are currently seeking a motivated and customer-focused Customer Service/Sales Representative to join our team and play a key role in client engagement and business development.

Responsibilities:

• Handle inbound and outbound calls, emails, and inquiries from potential and existing clients.
• Provide excellent customer service by addressing client questions and concerns in a professional manner.
• Educate potential clients about our legal services and assess their needs.
• Schedule consultations and follow up with prospective clients to convert leads into clients.
• Maintain accurate records of client interactions and case details in the CRM system.
• Collaborate with attorneys and legal staff to ensure seamless client onboarding. Collaborate with the Intake team and coordinate efforts to enhance client experience and case management.
• Meet or exceed sales targets and contribute to the firm's growth.

Qualifications:

• Previous experience in customer service, sales, or a similar client-facing role (law firm or legal industry experience is a plus).
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Excellent organizational skills and attention to detail.
• Comfortable working in a fast-paced environment and meeting sales goals.
• Proficiency in Microsoft Office and CRM software (experience with legal software is a plus).
• Bilingual in English and Spanish is needed.

Benefits:

• Competitive salary with performance-based bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development and growth opportunities
• Supportive and collaborative work environment

How to Apply:
If you are passionate about helping people and have a knack for sales, we’d love to hear from you! Please submit your resume and a brief cover letter explaining why you’d be a great fit for this role.

We are an equal-opportunity employer and welcome applicants from all backgrounds.