Housing and Residence Life | On-Call Conference Assistant

Hello! Are you interested in working with Housing and Residence Life (HRL) at IU Indianapolis this summer? In Housing and Residence Life we greatly value our student employees and view our positions not as just a form of being able to earn extra income, but rather a learning opportunity and professional development experience. We strive for our positions to be more than just clock-in and clock-out job. If this is describing a workplace that you want to work in, then look no further! HRL will be hiring Summer On-Call Conference Assistants. 

Conference Assistant On-Call 

Quick Overview: Conference Assistants in the On-Call position will be provided free housing and will be required to live on campus throughout the summer. Conference Assistants On-Call will help serve the IU Indianapolis community and its guests who live or stay on campus throughout the summer. This includes checking guests in and out of the residential facilities, making sure that university and HRL policies are being followed, and helping provide our students and guests with the best experience they can have while staying with us. This position is largely customer-service based as you will interact with students and guests daily. If this interests you, or you want more information look below for more details!

Summer On-Call Conference Assistant  

Department: Housing & Residence Life

Hourly Wage: $11.00 an hour

Expected number of hours a week: Minimum of 20 up to 27

Number of Openings and Position Duration: 30 (number may vary depending on the number of returning applicants)

Work-Study Required?: No

Office Overview

The mission of the Office of Housing and Residence Life is to provide a safe and secure living-learning community that inspires intellectual and personal growth, social responsibility, and multicultural understanding while providing opportunities for leadership development. By acting as a pivotal force in helping and assisting our guests and undergraduate residents, the on-call summer assistant will ensure that each group’s needs are met. This role contains an "on-call" component, which frequently spans weekday and weekend nights. Students are required to live on campus. Housing is provided as compensation. These students are supervised by the summer conference team and the Residence Coordinators in the building.

Essential Duties and Responsibilities

The following is a summary of the responsibilities of the position. However, they are not meant to be an exhaustive list of tasks and it is expected that the On-Call Conference Assistants complete other duties as assigned by the supervisor or other members of the management staff of Housing and Residence Life:

• Work the front desk of the residence hall
• Serve as "on-call” approximately one to two times a week. Students are assigned a cell phone overnight to assist in any after-hours situations.
• Provide tours of residence hall showrooms as needed while at front desk
• Assist summer guests moving in and out
• Respond to lockouts
• Prepare rooms for guests (room checks, set linen, etc.)
• Prepare keys for summer guests
• Build a positive relationship with summer guests
• Light cleaning to assist guest moving in
• Other duties as assigned

Qualifications

· All applicants must be enrolled in Summer 2025 coursework or have been enrolled in Spring 2025 coursework

· Customer-service-oriented students who want to deliver a high-quality housing experience

· Enthusiasm for teamwork with other employees

· Professionalism, which includes arriving to work on time, communicating effectively, and maintaining an overall positive attitude

· Ability to follow oral and written instructions

· Applicants must have wide weekday availability during business hours (8:00 AM to 5:00 PM)

· Applicants must have some evening and weekend availability to work desk shifts

· Applicants must be able to serve on-call (e.g. respond in person to a residence hall concern within 15 minutes) after hours for an average of one to two times per week, including some weekends

· This is a live-on position where community presence is expected. Applicants are expected to primarily reside in University-provided housing and should be prepared to limit overnight time away from campus.

·  Federal Work-Study is not required. However, students eligible for federal work-study may be eligible to receive a portion or all of their compensation from work-study funds.

Learning Outcomes

Communicator – Students will improve upon their communication skills through relationship-building with summer residents, guests, prospective students, incoming students, and their co-workers. Students will be more prepared to successfully navigate a workplace environment and deliver a high level of customer service.

 Problem Solver – Students will work with their supervisor and peers to critically think and solve a variety of issues that may arise during the summer. Students will be more prepared to evaluate and effectively resolve issues in the workplace.

 Community Contributor – Students will engage with a variety of different identities including, but not limited to: race, nationality, religion, gender, sexual orientation, or age. Students will be more prepared to successfully navigate a diverse environment and workplace.

Physical Demands

· Ability to move across residential communities for long durations, including when inspecting rooms before and after occupancy.

· Ability to be outdoors during the summer months on some occasions, especially when completing duty rounds or on move-in and move-out days

·  Ability to perform moderate cleaning of some residence hall rooms

· The person in this role must be able to perform the essential functions with or without accommodation

 Work Environment

·  Summer conference assistants will interact with residents across the campus community. They will also serve at the front desk for specified periods and may be asked to respond to concerns in other on-campus communities.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status, or protected veteran status. Indiana University does not discriminate based on sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime, and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.