Room Attendant

PW Room Attendant

Primary Responsibilities:  Perform routine tasks of cleaning and servicing guests’ accommodations such as rooms, suites, bathrooms, etc. according to hotel standards and procedures.  Replenish supplies, towels, etc. for guest rooms. 

Essential Duties:

1. Clean bathtubs, toilets, sink walls, mirrors and marble and floor surfaces using cloths, brushes, and/or authorized cleaning agents.
2. Strip and make beds and change bed linens.
3. Push and pull a vacuum cleaner throughout the entire room, including areas fronting entry door.
4. Empty trash.
5. Dust all furniture, pictures, armoires, window ledges and other areas thoroughly.
6. Replenish amenities, linens and supplies in guest rooms.
7. Responsible for the control of hotel issued keys at all times.
8. Keep assigned landing areas clean
9. Keep all assigned equipment in good working condition.
10. Keep assigned carts neat, organized and restock carts prior to the start of the shift.
11. Report necessary maintenance and repair work needed in guest rooms.
12. Report any unauthorized or suspicious person on the guest room floors to security.
13. Follow safety procedures and policies.
14. Greet all guests and lends assistance if needed.
15. Properly handle lost and found items.
16. Perform other related duties as assigned or required.

Other Duties:

1. Assist in stocking supply closet and reports any shortages.
2. Deliver items requested by guests to the rooms.
3. Respond to guest inquiries.  Provide guest assistance, direction and information as needed.

Working Conditions: 

1. Works indoors in guest rooms with or without air-conditioning.

Work Hours:

1. Shifts are primarily 8am to 4pm
2. 7 day a week operation/days off will vary
3. May be required to work over 40 hours in a week.

Equipment Use:

1. Housekeeping cart to transport linen and supplies
2. Vacuum Cleaner
3. Cleaning tools which includes, mop, broom, etc.
4. Cleaning solutions

Mental and Physical Demands:

1. Able to clean rooms according to standards and in the allotted time.
2. Able to push/pull a fully supplied housekeeping cart that weigh approximately 300lbs.
3. Able to continuously kneel, bend, stoop, and reach above shoulder level to clean.
4. Able to use mop, broom and cleaning supplies and solutions.
5. Able to lift approximately 15  to 20 lbs of clean or dirty linen

Communication Demands:

1. Must be able to read assignment sheet and directions for proper use of cleaning solutions.
2. Must be able to verbally communicate to hotel guests and other hotel employees.

Minimum Qualification Requirements:

1. Must be able to satisfactorily communicate verbally to receive instructions and communicate with guests.
2. Must be ale to understand and follow directions when handling cleaning solutions and chemicals.
3. Must be able to handle the mental and physical demand requirements