Customer Service Representative

Summary

• Assists customers with questions regarding products, orders and other inquiries.

Essential Duties and Responsibilities

• Takes incoming calls from Dealers and End Users and converts them into Dealer or direct sales.
• Quotes pricing and availability of product to Dealers and End Users.
• Processes orders.
• Handles questions concerning warranty, products, and shipping. If needed, may refer questions to Supervisor.
• Responds to voicemail messages and email correspondence. 
• Keeps Supervisor appropriately up to date with relevant issues, questions, and work duties.
• Implements improvements.
• Other duties may be assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.