Administrative Professional 3

Organization: Job & Family Services

Agency Contact Name and Information: odjfscareers@jfs.ohio.gov

Unposting Date: Mar 1, 2025, 11:59:00 PM

Work Location: James A Rhodes Office Tower 31 30 East Broad Street 31st Floor Columbus 43215

Primary Location: United States of America-OHIO-Franklin County-Columbus

 Compensation: 24.66

Schedule: Full-time

Work Hours: 8:00 AM - 5:00 PM

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Administrative Support/Services

Technical Skills: Administrative support/services

Professional Skills: Adaptability, Attention to Detail, Customer Focus, Goal Setting, Confidentiality

 Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Public Assistance
• Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do everyday.

Job Description

Office of Legal & Acquisition Services

The Office of Legal and Acquisition Services manages the agency’s legal affairs, contractual agreements, and acquisition of good and services. The attorneys in our office serve as legal counsel for ODJFS. Our mission is to provide quality and timely legal advice to ODJFS and perform research and analysis for the program and policy areas of the agency. Our office also administers the hearings and rule promulgation functions for the agency.

What You’ll Do

Under administrative direction, performs non-routine administrative tasks (i.e., independently formulates decisions and/or judgments involving non-legal interpretation of policies and procedures to resolve problems, prepare correspondence and reports and/or carry out other assignments) in support of the Bureau of State Hearings Prehearing Resolution (PHR) process;  independently reviews eligibility status and benefits; reviews hardcopy information and computer system information (e.g., Hearing and Appeals Tracking System [HATS X]; Ohio Benefits) in preparation for discussions with appellants, appellant representatives and county agency staff; communicates by phone, in person or in writing with appellants, appellant representatives and county agency staff to resolve discrepancies in program eligibility/benefits to reduce the need for cases to go to hearing; documents appeal withdrawal attempts and completions in HATS X; provides technical assistance to county agency staff utilizing various methods (e.g., webinar; manuals; desk aids).

Operates personal computer and applicable software applications to produce, store, calculate and retrieve reports, confidential files, and other documents; maintains accurate and timely electronic case records; handles sensitive inquiries; provides front desk phone coverage.

Performs other related duties as assigned (e.g., travels to attend staff meetings, training sessions, workshops and conferences; maintains logs, records and files).

Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.; flexible scheduling available.

Travel: Travel required, as needed. Must provide own transportation or, in order to operate a state vehicle, you must have a valid drivers license.

PN(s): 20048726, 20038756

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The ideal candidate, at minimum, must have the following: 

OPTION 1:

• Completion of associate core coursework in secretarial science or business office applications from accredited career school or community college;

AND 

• 12 mos. exp. in secretarial/administrative professional field.

Option 2:

• 30 mos. exp. or 30 mos. trg. in secretarial/administrative professional field.

Option 3:

• 12 mos. exp. as Administrative Professional 2, 16872.

Option 4: 

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.