Home Furnishings Advisor | Sales Manager | Assistant Selling Manager

JOB DESCRIPTION

Home Furnishings Advisor

Description

At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve.

Who We Are:

• #1 Selling Furniture Brand in the World
• #1 Retailer of Furniture and Bedding in the United States

As an industry leader, we offer the best compensation package in the furniture industry, including:

• Competitive Commission Based Salary ranging from $40,000 to $90,000 based on performance.
• Compensation base includes a Yearly Bonus Structure based on personal performance and company success.
• Ashley Sales Academy: A comprehensive, paid 2-week training program to equip you for success.
• Presidents and Premier Programs: Offering additional Weekly bonus opportunities.
• Weekly Commissions/Bonuses on written sales.
• Incentive-Based Trips and Quarterly and Annual Awards to recognize top performers.
• 401(k) Program with a company match.
• Paid Time Off and Holiday Pay, including your birthday.
• Medical, Dental, and Vision Benefits starting as low as $25 a week.
• Referral Bonuses: Earn up to $1,000 for referring qualified candidates for open positions.

Our Culture and Team Member Programs: At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Peakon Surveys. Our Ashley Cares programs highlight our commitment to our team, our guests, and our communities, including:

• Hope to Dream: For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16).
• Give a Day: Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we’ll pay you for that day.
• Corporate Chaplains: Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management.
• Life Resources: Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness.
• Team Member Relief Fund: Offering financial support for unexpected life events.
• SmartDollar: A FREE financial wellness program to help you budget, reduce debt, and save for the future.

About this Role:  Home Furnishings Advisor

As a Home Furnishings Advisor, you will be responsible for delivering a unique, personalized, and memorable guest experience. You will serve as an ambassador for our mission, vision, core values, and the way we operate, guiding guests through their home furnishing journey. As a subject matter expert on our products, services, and promotions, you’ll combine your sales expertise with relationship-building skills to ensure every customer leaves satisfied and excited about their purchase.

Essential Functions:

Sales & Customer Service Excellence:

• Sell the full range of Ashley products and services, including home furnishings, accessories, and warranties, by following the Ashley Sales Approach.
• Engage with every guest professionally, welcoming them and ensuring their needs are met while accurately representing the Ashley brand.
• Maximize sales per guest by performing thorough product presentations, closing sales, adding complementary items, and offering furniture protection plans.
• Maintain strong relationships with guests by proactively contacting them through phone, email, or mail during and after the sales process to ensure complete satisfaction and continue serving their home furnishing needs.

Post-Sales Administration:

• Complete all post-sales administrative tasks, ensuring all order details, customer expectations, and Ashley’s terms and conditions are accurately recorded and communicated.
• Provide necessary paperwork (e.g., sales orders, delivery instructions) to the Customer Service Department for execution.
• Enter customer data correctly into the UPs System, ensuring that email addresses and other important information are captured post-sale for future communication.
• Track advertising efforts and build a lead database by completing customer information and sketch forms.

Creating a Professional In-Store Experience:

• Assist fellow associates in maintaining a clean and organized showroom floor by performing regular floor recovery and ensuring compliance with Ashley's safety and health standards.
• Ensure that every guest receives a professional, welcoming in-store experience, reinforcing Ashley’s reputation for exceptional customer service.

Continuous Learning & Professional Development:

• Focus on personal growth by using available learning tools and programs to improve sales performance.
• Stay updated on Ashley business products and initiatives to maintain expert-level knowledge.
• Actively participate in sales meetings and one-on-one coaching sessions with store managers and trainers to develop professionally and increase sales effectiveness.

Key Performance Indicators (KPIs):

• Achieve Sales Budget: Minimum performance standard set for each team member.
• Key sales metrics include Bedding, Close Rate, Protection, Average Sale, Credit Applications, Sales Per Guest, and Net Gross Margin.
• Track and reduce Total Piece Exception Rate and improve the Net Promoter Score to enhance guest satisfaction.

Additional Duties:

• On occasion, assist with cashiering or merchandising the sales floor as needed to maintain smooth store operations.
• Attend meetings or training sessions at other locations, as required.
• Participate in inventory processes and other duties as assigned.

Join Us Today: If you are looking for a rewarding career with industry-leading benefits, a culture that values your growth, and a company that truly cares about its Team Members, we encourage you to apply today. We are looking forward to having you on our team!

Requirements

Schedule Expectations

Scheduled to work a minimum of 40 hours per week including Saturdays and Sundays; the number of hours worked will increase during holidays or blackout periods, for vacation coverage, or for other business needs.

Scheduled for two days off each week, except during holidays or blackout periods.

Regular attendance at the assigned store in accordance with these schedule expectations is an essential function of the job and all job functions are performed at designated job location.

Experience Requirements

Must be highly motivated, have positive mindset, and great people skills.

Bilingual proficiency in spanish is an asset.

Job Type: Full-time

Benefits

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401K with Employer Match
• Employee discount

Position details

Sales Manager

At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve.

Who We Are:

• #1 Selling Furniture Brand in the World
• #1 Retailer of Furniture and Bedding in the United States

As an industry leader, we offer the best compensation package in the furniture industry, including:

• Competitive Base Salary ranging from $60,000 to $70,000, based on experience, qualifications, and store level assignment upon completion of the training program.
• Yearly Bonus Opportunities with the potential to earn up to $72,540 in additional bonuses, based on performance and company success.
• Ashley Sales Academy: A comprehensive, paid 2-week training program to equip you for success.
• Quarterly and Annual Awards to recognize top performers.
• 401(k) Program with a company match.
• Paid Time Off and Holiday Pay, including your birthday.
• Medical, Dental, and Vision Benefits starting as low as $25 a week.
• Referral Bonuses: Earn up to $1,000 for referring qualified candidates for open positions.

Our Culture and Team Member Programs: At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Peakon Surveys. Our Ashley Cares programs highlight our commitment to our team, our guests, and our communities, including:

• Hope to Dream: For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16).
• Give a Day: Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we’ll pay you for that day.
• Corporate Chaplains: Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management.
• Life Resources: Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness.
• Team Member Relief Fund: Offering financial support for unexpected life events.
• SmartDollar: A FREE financial wellness program to help you budget, reduce debt, and save for the future.

About This Role:

The Sales Manager (SM) will oversee the hiring, development, and performance management of a sales team focused on delivering exceptional guest experiences, driving sales growth, and fostering repeat business. As a key leader in the store, the SM will coach and inspire team members by understanding their motivations, fostering positive belief systems, and reinforcing process-driven behaviors. By staying Positioned to Impact (P2I) on the sales floor, the SM will lead by example, ensuring the team achieves store KPIs and individual success.

Essential Functions:

• Lead and Execute FDE’s 7 Critical Sales Leadership Processes:
  • Manage and Monitor Staffing: Ensure the team is effectively staffed to meet traffic demands and sales goals.
  • Onboard New Team Members: Seamlessly integrate new hires into the team, fostering a culture of success.
  • Engage, Develop, and Performance Manage: Coach and support team members to drive performance and career growth.
  • Manage and Execute the Proven Sales Process: Ensure consistency and excellence in the sales process.
  • Oversee Prospecting and Follow-Up: Build and nurture a pipeline of potential and repeat customers.
  • Ensure Quality and Compliance: Uphold high standards in all sales practices.
  • Be Positioned to Impact (P2I): Maintain a visible, active presence on the sales floor, ready to coach and assist.
• Leadership Development:
  • Master FDE’s Leadership Toolkit and apply best practices in daily operations.
  • Attend essential training sessions, including Manager Meetings, Product and Vendor Training, Leadership Development, and Manager Essentials.
  • Mentor future leaders, such as MITs, Assistant Selling Managers, and Coaches, fostering a pipeline of leadership talent.
• Daily Leadership and Motivation:
  • Set the tone for success by leading “Peak State” huddles and scrimmages, energizing the team to perform at their best.
  • Assign Team Opportunities (T/Os) and assist with guest interactions to develop team skills and refine personal sales techniques.
• Focus on Sales KPIs:
  • Achieve store-specific Sales Budgets based on tier levels.
  • Manage Staffing-to-Traffic ratios and turnover.
  • Drive performance in Close Rate, Sales Per Guest, and Average Sale.
  • Monitor and improve metrics such as Sleep %, Net Margin, Protection %, Team Opportunity Split %, Financing Applications, and Appointment % for Unsold Guests.
  • Ensure high Net Promoter Score (NPS) and manage Total Piece Exception Rate.
• Operational Excellence:
  • Align all sales activities with the company’s mission and values, fostering a culture of accountability and excellence.
  • Lead and participate in weekly “Perfect Store Visit” meetings to review performance and maintain standards.
  • Ensure the showroom is consistently guest-ready, creating an inviting and engaging environment.

Join Us Today:

If you are passionate about leading high-performing teams, delivering outstanding guest experiences, and driving sales excellence, we invite you to join us. With industry-leading benefits, a culture that prioritizes your growth, and a commitment to your success, this is your opportunity to make an impact. Apply today to be part of our team!

Requirements

Schedule Expectations

· Scheduled to work a minimum of 45 hours per week including Saturdays and Sundays; the number of hours worked will increase during holidays or blackout periods, for vacation coverage, or for other business needs.

· Scheduled for two days off each week, except during holidays or blackout periods.

· Regular attendance at the assigned store in accordance with these schedule expectations is an essential function of the job and all job functions are performed at designated job location.

Education & Experience Requirements

· High school diploma or GED. Associate’s or Bachelor’s degree preferred.

· Must demonstrate ability to work in a fast pace environment that reflect the business needs of the company.

· Strong ability to get results through others by effective goal setting and performance measurement.

· Strong leadership, coaching, interpersonal and communication skills

· Ability to empower and develop a team and hold them accountable

· Ability to build solid work relationships and teamwork throughout an organization

· Highly organized and ability to adapt quickly to changing priorities

· Strong MS Office skills (Word, Excel, Power Point), and the ability to easily learn Ashley’s internal computer systems

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401K with Employer Match
• Employee discount
• Paid Training Program

Assistant Selling Manager

Job description

Description

At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve.

Who We Are:

• #1 Selling Furniture Brand in the World
• #1 Retailer of Furniture and Bedding in the United States

As an industry leader, we offer the best compensation package in the furniture industry, including:

• Competitive Commission Based Salary ranging from $60,000 to $110,000 based on performance.
• Compensation base includes a Yearly Bonus Structure based on personal performance and company success.
• Ashley Sales Academy: A comprehensive, paid 2-week training program to equip you for success.
• Presidents and Premier Programs: Offering additional Weekly bonus opportunities.
• Incentive-Based Trips and Quarterly and Annual Awards to recognize top performers.
• 401(k) Program with a company match.
• Paid Time Off and Holiday Pay, including your birthday.
• Medical, Dental, and Vision Benefits starting as low as $25 a week.
• Referral Bonuses: Earn up to $1,000 for referring qualified candidates for open positions.

Our Culture and Team Member Programs: At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Peakon Surveys. Our Ashley Cares programs highlight our commitment to our team, our guests, and our communities, including:

• Hope to Dream: For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16).
• Give a Day: Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we'll pay you for that day.
• Corporate Chaplains: Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management.
• Life Resources: Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness.
• Team Member Relief Fund: Offering financial support for unexpected life events.
• SmartDollar: A FREE financial wellness program to help you budget, reduce debt, and save for the future.

About this Role:

The Assistant Selling Manager will work closely with the General Sales Managers and Sales Managers to help develop the sales team while promoting and selling our products through personalized and memorable guest experiences. This role requires a high level of professionalism, a deep knowledge of the product, and a commitment to driving sales. The Assistant Selling Manager will play a key role in supporting the sales team’s growth and effectiveness by measuring performance and ensuring alignment with the company’s mission, values, and goals.

Essential Functions:

·       Drive the sales of merchandise, accessories, and services by facilitating, encouraging, and consulting with team members to promote sales.

·       Meet or exceed sales quotas as set by sales management.

·       Uphold and enhance the company’s image by ensuring customers receive exceptional service and a high level of satisfaction.

·       Actively engage with guests and team members on the showroom floor, always being in Position to Impact (P2I), assisting guests and supporting team members who need guidance or assistance.

·       Assist in the recruitment and selection of service-minded team members.

·       Support the General Sales Managers and Sales Managers in scheduling, training, motivating, and developing the sales team to reach their full potential.

·       Oversee store opening and closing procedures, ensuring smooth operations.

·       Assume full managerial responsibilities when the General Sales Manager or Sales Manager are unavailable, including authorizing price adjustments, cancellations, and refunds.

·       Build confidence in your ability to support team members throughout the sales process, from initial engagement to closing.

·       Adhere to the company’s mission, principles, policies, procedures, and service standards.

·       Serve as a role model during the onboarding and training of new team members, ensuring a smooth transition onto the sales team.

Join Us Today: If you are looking for a rewarding career with industry-leading benefits, a culture that values your growth, and a company that truly cares about its Team Members, we encourage you to apply today. We are looking forward to having you on our team!

Requirements

Schedule Expectations

Scheduled to work a minimum of 40 hours per week including Saturdays and Sundays; the number of hours worked will increase during holidays or blackout periods, for vacation coverage, or for other business needs.

Scheduled for two days off each week, except during holidays or blackout periods.

Regular attendance at the assigned store in accordance with these schedule expectations is an essential function of the job and all job functions are performed at designated job location.

Experience Requirements

Must be highly motivated, have positive mindset, and great people skills.

Job Type: Full-time

Benefits

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401K with Employer Match
• Employee discount