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Student Assistant Internship (Dedicated Support: Public Safety), Ref# 8815

NYS Office of Information Technology Services
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Minimum Qualifications

• Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

 

Duties Description

Under the direction of ITS-3 SG-23, within the Public Safety Dedicated Support team, the Student Assistant will:

• Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group. 
• Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests. 
• Collaborate with counterparts within other Regional areas as work load dictates. 
• Install, load, and configure software and applications. 
• Troubleshoot and provide technical assistance to clients. 
• Obtain base knowledge in the core products used by supported clients. 
• Document diagnostic steps taken to troubleshoot/resolve client issues. 
• Work with other ITS groups to resolve computer-related issues. 
• Install, configure, and troubleshoot Multi-function Printers and Network printers. 
• Work with vendor support to resolve technical problems with agency IT equipment. 
• Train and orient users on hardware and software where appropriate. 
• Ability to lift object up to 50 Lbs.

 

 

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.