Operations & Customer Experience Intern

Operations & Customer Experience Intern

📍 Remote | ⏳ Part-Time | 🖤 For My Sister

About For My Sister
For My Sister is a mental health subscription company designed for Black millennial women. We send self-care boxes quarterly, creating a community centered on wellness, sisterhood, and self-love. We’re looking for an organized, detail-oriented intern to help manage our operations and improve the customer experience.

About the Role
As an Operations & Customer Experience Intern, you’ll play a key role in ensuring our subscription box logistics run smoothly and our customers have an amazing experience. This is a great opportunity to learn about e-commerce, subscription-based businesses, and customer engagement.

What You’ll Do
📌 Assist with managing subscription box orders, tracking shipments, and handling logistics
📌 Respond to customer inquiries and ensure a seamless experience
📌 Research and recommend tools to improve business operations
📌 Organize and optimize subscription management processes
📌 Track and analyze customer feedback to improve retention and satisfaction

Who You Are
✨ Highly organized and detail-oriented
✨ Passionate about e-commerce, customer experience, and logistics
✨ A strong problem-solver with excellent communication skills
✨ Able to work independently and take initiative
✨ Interested in learning how a subscription business operates

Why Join Us?
🚀 Gain hands-on experience in business operations and customer service
🤝 Be part of a growing team making an impact in the mental health space
💡 Learn the ins and outs of running a subscription-based business
📩 Potential for a future paid role as we expand