Intern, Instructional Design

The Instructional Designer plays an integral role in the Global Learning & Development department. This position reports to the Senior Manager of Instructional Design and is responsible for supporting all department instructional design projects for both franchisee facing and team member facing programs. Their main goal is to provide instructional design (creation/development, maintenance and enhancements of existing) to content when needed in terms of training solutions, material development/creation, making sure all training deliverables are instructionally sound, and following consistency within deliverables for the multiple audiences.

• Lead and/or conduct needs analysis with business stakeholders and subject matter experts (SMEs) to translate performance objectives into effective global training solutions (i.e., synchronous, asynchronous, and blended solutions).
• Provide routine maintenance to content that requires updates in order to ensure current and accurate information in all programs is shared each time it is delivered.
• Create facilitator and participant guides, skill exercises, role plays, and job aids for a wide variety of technical and soft skills resulting in classes with high participation interactivity.