Intern, IT Service Management/ Desktop Support

The IT Service Management/ Desktop Support Intern position typically involves providing technical support to end-users, troubleshooting hardware and software issues, and assisting with the maintenance and deployment of IT systems. Interns may also help manage IT service requests, document technical procedures, and support the IT team in various projects. The role aims to enhance the intern's understanding of IT infrastructure and service management processes. It offers hands-on experience in a professional IT environment, preparing interns for future careers.

• Assist the Desktop team with resolving support issues, and device upgrades for our local and remote team members.
• Participate in chatbot initiative.
• Assist in the development of business dashboards using Power BI.