Guest Services Representative

POSITION SUMMARY

The primary responsibility of this position is to provide guests with a positive initial experience at the Clay Center.  This experience is created by providing guests with accurate event information, assisting them in purchasing/picking up tickets to Clay Center events as well as daily museum admission, assisting with customer service matters that may arise, and performing opening procedures and end of day reporting for the Box Office. This position interacts with a variety of constituents and works with all other staff of the Clay Center to maintain a high level of guest service. Employee may occasionally oversee Box Office operations in the absence of the Guest Services Manager and Assistant Guest Services Manager.  Employee must exercise some independent judgment and initiative.

Essential Functions Statement(s)

1. Promote sales for all Clay, WV Symphony, Broadway, and rental events.   
2. Provide all guests a positive first impression of the Clay Center by offering superior, individualized guest service.
3. Provide information regarding Clay Center events and facilities via face-to-face communications and telephone. 
4. Problem solve by effectively communicating with guests to resolve any issues that may develop (will call tickets, 3rd party ticket sales, guest lists, etc.). 
5. Accurately operate the ticketing system. 
6. Responsible for verifying the initial distribution of cash drawers and subsequent reconciliations, as well as collecting the tri-weekly deposits as needed. Also includes any and all pertinent opening and closing procedures.   
7. Run daily reports for accounting and other departments upon request. 
8. Occasionally oversee Box Office operations in the absence of the Guest Services Manager and Assistant Guest Services Manager. 
9. Assist with Tour/ Birthday Party check-in.   
10. Assist with Clay Center membership sales
11. Provide information about establishment such as location of departments or offices, employees with the organization, or services provided. 
12. Assist with miscellaneous Box Office projects as directed. 
13. Maintain a clean and professional environment in the ticketing lobby and Box Office. 
14. Other duties as assigned. 

SKILLS & ABILITIES

Education:  High School Graduate or General Education Degree (GED)

Experience: One year or more experience in customer service or marketing. 

Computer Skills: Ability to develop a growing knowledge of ticketing software systems. Experience with MS Office.

Necessary Requirements:  Capability of communicating positively with guests to establish their needs efficiently and courteously. Skill to handle cash responsibly and accurately. Ability to work as a member of a team. Problem solving ability. Positive attitude a must.