Landscape Account Manager (Residential)

Landscape Account Manager (Residential)

Position Type: Full-Time, Exempt

Pay Range: $60,000-$80,000 plus commission

Average Commission: $10,000 plus

Location: Sterling, VA.

Job Summary: As a Landscape Account Manager, you will be responsible for managing customer relationships, responding promptly to customer requests, discussing goods and services with clients, inspecting and reporting on the performance of management services, identifying sales opportunities, calculating the cost of goods and services, and arranging billing for our maintenance clients. You will leverage technology CRM software to manage customer relationships, including Microsoft Office, Outlook, and Teams.

The successful candidate will have strong attention to detail, problem-solving skills, and be team-oriented. You should have a clean driving record and hold a valid driver's license. Preferred education in the landscape industry, certifications, or experience includes 3 years of experience in landscaping, customer service, and sales, as well as 1 year of experience in leading, managing, and holding the team accountable. Horticulture, landscape design, and business management experience are highly desired.

About Rossen Landscape:

Based out of Great Falls, Virginia, Rossen Landscape has become the premier, comprehensive landscape company in the greater Washington DC metro area.  Our mission over the last 20 years in business has been to create environments that nurture and delight our team, clients, and community. We specialize in landscape services for the luxury market through thoughtful, sustainable solutions that maximize the natural outdoor environment for our clients. Join our growing and dynamic team to take your career to the next level!

Learn more about us at RossenLandscape.com

Key Responsibilities:

• Customer Relationship- Leveraging technology CRM software (Aspire, Microsoft Office, Outlook, Teams).
• Property Advocacy- Processing maintenance requests and needs based on client feedback. Take care of the property as if it is yours.
• Prompt Client Response- Our commitment is acknowledging and responding to client requests within 24 hours.
• Client Experience- Discuss information about goods or services with clients.
• Enhancement Identification- Ensure that different avenues through which the property can be elevated are identified through better plantings or services. Needs for enhancements, work orders, and scheduling of services to ensure the completion of the work.
• Estimating And Selling- Determine sales charges and arrange billing
• Project Management- From all projects sold, ensure that the project is being delivered and executed as promised to the client.
• Quality Assurance- Inspects, reports, and maintains performance management services.
• Coaching and Mentoring- We believe in a coaching and mentoring culture where team members can help each other improve for the common goal of creating the best landscapes together for client satisfaction.

Knowledge, Skills, and Abilities:

• Boutique Client Service
• Horticulture Expertise
• Landscape  Design
• Problem-Solving
• Administration and Project Management
• Oral Comprehension, Expression, and Clarity
• Sales
• Attention to Detail
• Team Oriented

Preferred Experience/Certification/Education:

• Customer Service (Landscape Industry)
• Sales
• LMA- Lead, Manage, Accountability
• Horticulture Studies or Landscape Design (Highly desired)
• Business Management (Desired but not required)
• Driver’s License (Clean record)

Core Values:

The ideal candidate aligns with our company’s core values: 

• Drive
• Relationships
• Integrity
• Professionalism
• Safety

Benefits:

Join a company with a stellar reputation and highly competitive compensation structure (base plus incentives) & benefits, including:

• Paid Time Off (Holidays, Vacation, & Wellness)
• Health Insurance, including Subsidized Medical, Dental, & Vision Discount Plan
• Paid parental leave
• 401(k) Plan with Company Match
• Sponsored Continuing Professional Education
• Employee Referral Program
• Career Advancement Opportunities
• Team Events, Contests, and Surprise & Delights

Physical Demands: While performing the duties of this job, the team member is regularly required to stand, walk, sit, and talk or hear. The team member must occasionally reach with hands and arms and stoop, kneel, or crawl. The employee must occasionally lift and/or move up to 50 pounds. While driving, the team member must continuously be able to control, guide, and navigate the vehicle safely.

Working Environment:

The work environment characteristics described here are representative of those our team members encounter while performing the various essential job functions of our business. Depending on your role, you may encounter any, all, or none of these conditions. Reasonable accommodation may be made to enable individuals with varying abilities to perform essential functions. Our team members regularly work on-site at the client’s property to deliver our maintenance and/or construction services.  As such, team members may be exposed to the following conditions, which are just a sampling and not intended to be a comprehensive list:  moving mechanical parts, precarious places, fumes/airborne particles, outdoor weather, risk of electrical shock, etc. The noise level in this work environment is usually moderate to loud. Alternatively, while performing the duties of a job, the team member may work in an office setting where the noise is usually quiet to moderate. In all of our work environments, team members are required to operate in compliance with company safety policies, procedures, and applicable laws.

Rossen Landscape is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For any inquiries regarding this job posting, please email HR@RossenLandscape.com. You may also call us and ask to speak to a member of our HR team at (703) 327-2284, x1002.