Health & Wellness Coordinator

Why Your Role Matters

As a Health & Wellness Coordinator, you will coordinate various health and wellness programs and initiatives within our organization. You will play a vital role in promoting member well-being, creating a positive environment, and supporting a culture of wellness. Your expertise and passion for health and wellness will contribute to the overall success of our organization and the well-being of our community.

Together with the Health & Wellness Director, you will create a positive and inspiring environment that fosters growth and success for our members and staff alike. Serving as a point of contact for our Health & Wellness programs, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our members. Additionally, you will lend a helping hand with Fitness Center duties as needed, ensuring the smooth operation of our facility.

Work Location: 5807 McNeil Drive, Austin, Texas 78729, United States

Pay Range: $16.00-$18.00 per hour, Depending on experience

How You Will Make an Impact

The member relations aspect of this position requires that relationship building is a top priority at all times. The Health & Wellness Coordinator must attend to the needs, and requests of health seekers, members, and all people associated with the YMCA in a courteous and friendly manner, using the Y voice.

People Management & Leadership

• Assist in auditioning and interviewing Health & Wellness team members.
• Support the training and onboarding of new team members.
• Observe trainers during consultations and provide regular feedback for a seamless and consistent process.
• Collaborate with the director to supervise and develop Fitness Center team members, maintaining high-quality standards.
• Ensure trainers submit paperwork and agreement renewals by specified deadlines.
• Provide leadership and support to all Personal Trainers and Floor Monitors.
• Model and reinforce a positive and inclusive environment for members to pursue healthy living at all fitness levels.
• Set an example by fostering excellent member/guest interactions, contributing to member retention.
• Assist with Annual Giving initiatives and events.

Program Operations & Administrative Support

• Assist with overseeing the quality and delivery of Health & Wellness programs and Y Active programs, addressing member inquiries.
• Support the management of the Floor Monitor schedule.
• Process Personal Training agreements and registrations using Daxko Operations software.
• Confirm the accuracy of paperwork submitted by trainers and ensure appropriate filing.
• Track weekly sessions of trainers and clients using Appointment King software, ensuring accountability.
• Follow up on all Personal Training Consultations to ensure members' needs are met.
• Collaborate with the Marketing team to ensure up-to-date program and department information for advertising purposes.
• Lead personal training sessions or group exercise classes, providing professional guidance and support to members in their fitness pursuits.

Facility & Risk Management

• Ensure completion and filing of PAR-Q and medical clearance paperwork for participants in Personal Training and Group Training programs.
• Supervise the upkeep of Fitness Assessment equipment, Biometric Equipment, and Appointment King software.
• Develop and maintain cleaning processes for the Fitness Center and its equipment.
• Address Fitness Center maintenance requests, coordinating necessary equipment repairs or facility maintenance with the Facilities Director or appropriate vendors.
• Report equipment issues to the Facility Director.
• Complete assigned duties as required.

What You Bring to the Y

• A bachelor's degree or a blend of education, professional experience, and training
• Knowledge of member relations system and/or database.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
• Ability to apply knowledge of accounting and finance basics.
• Must assume responsibility for accuracy and timeliness of work product.
• Ability to multi-task.
• Ability to manage projects and coordinate events with other staff members and volunteers to achieve long-and short-range goals of the Association.
• At least one year of direct supervision experience and Personal Training experience.
• Willingness to work evenings, weekends, and holidays as needed.
• Current nationally accredited personal training certification (ACSM, NASM, MSCA, ACE).
• Bloodborne Pathogens and Child Abuse Prevention training provided by the YMCA must be completed.
• You quickly learn from failure and value feedback in the effort to continuously improve. 
• You are a team player with a positive, service-oriented attitude and you can work well with others.  
• You listen for understanding and meaning. You speak and write effectively.  
• You build good customer relationships and deliver customer-centric solutions. 
• You leverage people's differences as strengths.  
• You are organized, able to prioritize tasks, and handle multiple assignments.  

Physical Requirements:

While performing the duties of this job, the staff member must be able to sustain long periods of active work. Ability to conduct one-on-one training, small or large group classes and activities that last up to an hour or so in duration. Ability to perform all physical aspects of the position; including sitting, talking, typing on a computer, leading class, walking, standing, bending, reaching, and lifting weights or objects of 50-75lbs. safely. (i.e., weights, some light machinery within the fitness center, etc.). Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.