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Human Services Worker II- Benefits and Prescription Access Specialist

Fairfax County Government
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At the CSB we are dedicated to making a positive impact in the community we serve. We are seeking an individual who is passionate about supporting others and has the skills to navigate the complexities of public assistance programs. As a key member of our team, you will: conduct interviews by engaging with individuals both in-person and over the phone to identify eligibility for benefit programs and facilitate benefits enrollments and renewals by assisting CSB individuals throughout the application process. Provide follow-up support, working closely with individuals, families, and service providers to ensure benefit determinations are made in a timely manner. Collaborate effectively, maintaining close communication with individuals and other service providers to deliver comprehensive support. The successful candidate will have the ability to read, comprehend, apply, and explain standard business material and complex public assistance policies and procedures. Must have proficient skills with Microsoft products and the ability to navigate other applications. Be able to access and evaluate data to ensure that established deadlines are met and prioritize multiple and varied tasks. Must have excellent customer service skills and the ability to resolve conflicts and think independently.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and CSB recognizes that staff competence speaking a variety of languages is necessary to meet client needs. We encourage candidate’s bilingual in English and a foreign language to apply. A foreign language skills stipend of up to $1,300/year (full-time) may be given for qualified bi-lingual employees.

To find out about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.
 

Note: To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."


 

 

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

 

  • Maintains knowledge of current public assistance and employment policies and applies, explains and interprets federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;
  • Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and/or medical public assistance programs;
  • Performs client needs assessments to aid in making appropriate referrals to other services;
  • Works with clients to assist with gathering the information required to establish eligibility;
  • Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;
  • Ensures timely processing of applications to meet client needs and program policy mandates;
  • Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements;
  • Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients; providers, attorneys, the public, and other interested parties;
  • Assists clients in obtaining the resources necessary to meet emergency needs;
  • Assists clients in obtaining services and coordinates these with other service providers as needed;
  • Coordinates and manages clients' participation in a variety of services;
  • Participates in case staffing with other County staff or community organizations to assess and address needs of clients;
  • Prepares appeal documents and may represent the agency in administrative appeals filed by clients;
  • Determines client's employment needs in order to develop a plan of service to move them towards self-sufficiency;
  • Provides career counseling;
  • Assists job seekers with job search and resume development;
  • Assists workforce development staff in the operation of employment programs.

 

 

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

 

  • Knowledge of basic human behavior and social problems;
  • Knowledge of complex federal, state and local laws governing public assistance and welfare reform;
  • Ability to read, interpret and apply complex program policies and procedures;
  • Ability to communicate effectively, both orally and in writing;
  • Ability to make mathematical computations;
  • Ability to schedule, organize and manage workload sufficient to meet deadlines;
  • Ability to use automated technology to establish and maintain case records;
  • Ability to handle multiple deadlines, computer systems, high volume of client contact, high caseloads, and competing priorities;
  • Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers;
  • Ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds;
  • Ability to maintain professional ethics related to confidentiality of client information;
  • Ability to provide excellent customer service;
  • Ability to work in a team environment;
  • Ability to maintain flexibility;
  • Ability to manage a complex caseload;
  • Ability to assess client needs through collection and analysis of employment history and other personal, family and cultural information;
  • Ability to use supportive counseling techniques to enhance and develop clients' problem-solving capabilities.

 

 

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree, plus one year of professional work experience in human services or a related field.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire and annually thereafter. This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

PREFERRED QUALIFICATIONS

  • At least 1-2 years of experience working with diverse multicultural populations.
  • At least 1-2 years of experience in Human Services.
  • At least 1-2 years of working in a behavioral health setting.
  • At least 1 year experience with Insurance verification.
  • At least 1-2 years of experience working with Electronic Health Records (EHR).
  • Proficiency using Microsoft Office applications
  • Experience with Multicultural backgrounds
  • Experience with effectively communicating with diverse bilingual/multi-lingual populations.


PHYSICAL REQUIREMENTS:
Ability to commute to various CSB sites. Job is generally sedentary in nature; however, ability to read data on computer monitor, lift up to 15 lbs., communicate by phone, and operate keyboard driven equipment is required. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel Interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. 

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.