Front-Desk Representative

FRONT-DESK REPRESENTATIVE

JOB DESCRIPTION

We are looking for a pleasant person to undertake all receptionist and clerical duties at the desk of our store. The person fulfilling this role will be the “face” of the business to customers being responsible for the first impression we make. The candidate should have a friendly and easy-going personality while also being very perceptive and disciplined. He/she should be able to deal with requests and provide appropriate and accurate information. A customer-oriented approach is essential. The goal is to make customers feel comfortable and valued while on our premises.

Responsibilities

• Keep front store tidy and clean.
• Greet and welcome guests
• Answer questions and address complaints
• Respond to phone calls and redirect them appropriately or keep messages.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Process work orders as follows:
• Accurately and neatly complete work orders with detailed information
• Post work orders to calendar.
• Check product / materials availability to fulfill the order.
• Prepare invoices for customers, 
• Receive payments from customers, and post to QuickBooks
• File customer invoices and paid bills timely and accurately
• Oversee cash drawer making sure appropriate cash is in drawer and run credit card reports.
• File customer invoices and paid bills.
• Keep the inventory room organized. 
• Monitor office expenses and costs.
• Take up other duties as assigned (product assembly, customer appointments, etc.)

Personal qualities

• Strong communication and people skills
• Customer service orientation
• Problem-solving skills
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping.
• Excellent knowledge of MS Office (especially Excel and Word).
• Good organizational and multi-tasking abilities.
• Proficient in English (oral and written).
• High School diploma; additional qualifications will be a plus.

Reporting

This person reports directly to the general manager and collaborates with him and the production personnel completing work orders and posting them to calendar as well as securing the materials necessary to make the products.

Remuneration

Starting salary will be set according to qualifications. We do not offer benefits at this time.