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Service Analyst

1-800 Hansons
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Grow with us! 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding! We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company!

 

1-800-HANSONS, LLC is hiring a talented and dedicated Service Analyst to join our Service team. The Service Analyst is responsible for handling previous customers’ requests for services needed repaired on their roof, windows, siding and/or gutter installations. The ideal candidate would possess strong organizational and communication skills, as well as problem solving skills.

 

We Offer:

  • $17/hour
  • Weekly pay via direct deposit
  • Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
  • Eligible for 401k w/company match at 90 days of employment
  • Paid Time Off (with rollover of unused hours yearly)
  • Hybrid Schedule (2 days from home and 3 in-office)
  • Additional 2 work from home days per quarter and 2 floating work from home days per year
  • Advancement opportunities
  • Referral bonuses
  • Employee as well as Friends & Family Discounts

What You’ll Do:

  • Constantly checking service tickets to make sure the customer is being taken care of immediately
  • Responding to service tickets so the customer is aware that we are taking care of their request as soon as possible
  • Scheduling service technicians and doing the best we possibly can to take care of them in one specific area daily
  • Speaking with customers who decide to walk-in with a request and being able to handle their needs immediately
  • Must be able to understand our products so we are able to answer any questions the customer has to the best of our abilities

What We Need:

  • High School diploma or GED
  • Minimum of one (1) years of professional work experience
  • Customer service or call center experience
  • Basic computer skills, including familiarity with MS Office
  • Problem solving
  • Excellent communication skills as well as great organizational skills
  • Able to multi-task
  • Must be able to work independently as well as part of a team

Additional Preferred Qualifications:

  • Experience in a service related role, providing follow up service to customers with previous product installations 
  • Experience in the home improvement industry

Physical Requirements:

  • Must be able to remain sitting in a stationary position for prolonged periods
  • Requires the ability to move about inside the office
  • Must be able to move items weighing up to 25 pounds
  • Must be able to communicate effectively with staff, customers, vendors, and the public
  • Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 5:00 but due to cyclical nature of position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines. Some local and statewide travel may be required.

 

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.