Underwriting Process Mapping Summer Intern

Overview 
We are seeking a motivated Process Mapping Summer Intern to drive innovation and excellence in everything we do. In this role, you will support the underwriting team in mapping and analyzing current business processes to identify opportunities for streamlining, automation, and efficiency gains. Your efforts will play a crucial part in laying the groundwork for integrating AI and automated solutions by ensuring workflows are well-documented, gaps are identified, and solutions are aligned with business objectives. This internship provides a unique opportunity to gain experience about insurance/underwriting, process optimization, artificial intelligence integration, and the strategic impact of effective workflow design. 

Key Responsibilities:

• Process Documentation & Analysis
o Develop and maintain clear process documentation to reduce implementation risks and errors.
o Assist in creating detailed process maps and flowcharts using tools like Visio, Lucidchart, Panviva, or similar software.
o Shadow and conduct interviews with department team members to gather process inputs, outputs, and pain points.
o Record and organize findings in a clear, accessible format.
• Efficiency & Improvement Initiatives
o Analyze existing workflows to identify inefficiencies, bottlenecks, and redundancies.
o Support the development of recommendations to streamline processes and improve overall performance.
o Create gap analysis identifying inefficiencies and areas for improvement in current workflows.
• Automation & AI Readiness
o Identify steps in the workflow that could benefit from automation or AI-enhanced solutions.
o Collaborate with cross-functional teams (e.g., Underwriting Operations, Claims, etc.) to validate opportunities for automation and AI integration.
o Gather data required for AI model training and ensure data consistency and integrity.
• Collaboration & Reporting
o Work closely with team members to ensure all documentation is accurate and up to date.

o Prepare and present regular reports on mapping progress, findings, and recommended actions to leadership teams.
o Collaborate with cross-functional teams to gather and interpret process-related data.
o Propose actionable recommendations to optimize existing workflows and enhance productivity.
o Participate in team meetings.

Qualifications:

• Education
o Rising junior or senior currently pursuing a bachelor’s degree in industrial engineering, business administration, information systems, or a related field.
• Technical Skills
o Basic knowledge of process mapping tools (e.g., Microsoft Visio, Lucidchart).
o Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
o Some familiarity with automation technologies and/or AI concepts is a plus.
• Soft Skills
o Strong analytical and problem-solving capabilities.
o Excellent written and verbal communication skills, including the ability to interact effectively with various stakeholders.
o Detail-oriented with strong organizational skills.
o Eagerness to learn and adapt in a fast-paced environment.
o Team player who takes initiative and can work independently when needed.
• Additional Preferences
o Experience with data visualization tools (e.g., Power BI, Tableau)
o Previous exposure to process improvement frameworks (Lean, Six Sigma)

What You'll Gain:

• Hands-On Experience
o Real-world exposure to process mapping techniques, collaboration with cross-functional teams, and how to lay the groundwork for AI and automation.
o Develop, refine, and document end-to-end process flows.
o Gain real-world experience translating complex underwriting procedures into clear, visual process diagrams.
• Professional Development

Guidance and mentorship from experienced process engineers and AI experts to accelerate your learning and skill development.

• Impactful Work
o Contribute to high-priority projects and witness your efforts directly influence operational efficiency and future AI initiatives.
• Networking Opportunities
o Collaborate with diverse teams across the organization, building relationships and professional connections.