Client Services Analyst - 2025 Leadership Development Program, Uniondale
Our Company
ION is the world’s most progressive FinTech company providing pioneering software and consultancy services to customers around the globe. We serve large financial institutions, trading firms, central banks, and corporations. We are committed to automating processes that positively impact our customer’s work and provide insights to enable more informed decision making. We provide software and data to our customers to simplify complex processes and digitize their businesses. Our products and services help the world's leading organizations do more, in a better and simpler way, than ever before.
ION software underpins the global fixed income, foreign exchange, and derivatives markets, powers the world’s central banks, and enables the automation of workflows across critical treasury and commodities operations for thousands of companies worldwide. ION data and analytics are the golden source for M&A, equity, and leverage finance bankers worldwide. With a dynamic team of 12,000+ employees, 40+ global offices, and 5,000+ customers worldwide, ION provides an unparalleled career experience for those who share our passion for growth and technology evolution.
ION Group consists of the following divisions:
- ION Analytics: Provider of investment banking M&A, equity and debt data, analytics, and content.
- ION Corporates: Provider for the digital corporation, enabling automation of workflows across critical treasury and commodities operations.
- ION Markets: Provider of trading automation, analytics, and infrastructure to the global financial markets.
- ION Core Banking: Provider of core banking and financial software for financial institutions in Italy and internationally.
- ION InsightScore: Provider of credit information and credit management in Italy.
- ION Risk Metrics: Provider of credit servicing and asset management in Italy.
Our Program
Our Leadership Development Program (LDP) is a foundational global initiative focused on developing talent for ION’s growing operations around the world. The program provides an opportunity for outstanding college graduates to start a career in a dynamic and fast paced global FinTech firm.
Analysts will spend the first 18 months of their career in 3 unique, 6-month rotations in Support, Deployment and Product Management. At the end of their 3 rotations, analysts will transition into a Client Services Analyst role.
What you'll do
In the role of a Client Services Analyst, you will support, implement ION Products and be the voice of customers, helping build ION products for our customers including Tier 1 banks and Fortune 100 global corporations.
As a Client Services Analyst you will work with ION customers to:
- Analyze technical and functional issues and communicate appropriately with customers or internal teams as necessary
- Deploy ION products and work with customers on their projects
- Analyze data to determine usage trends and recommend optimum solutions
- Automate repetitive tasks
- Work effectively within teams with minimal supervision
General Responsibilities
- Resolve complex business issues and communicate effectively to Internal teams and ION clients.
- Gather regular feedback from ION customers and communicate to internal teams.
- Build in-depth understanding of ION customers, their business requirements and how they are using ION products.
- Work with internal teams for continuous improvement.
- Automate complex business processes and make a positive impact to client businesses.
- Reduce business process complexity.
- Increase organizational efficiency through automation.
- Liberate people from performing repetitive manual tasks.
- Help ION’s clients gain a competitive advantage by using our products.
- Own client relationships through excellent, timely, and efficient solutions & service
- Operate in a follow-the-sun support model providing excellent services to ION customers.
Basic Qualifications
- 2025 graduation
- 3.3 GPA or above (transcript required)
- STEM, Business, or Economics degrees required
- Authorization to work in selected country without restriction or need for sponsorship
- Demonstrated leadership potential both in and out of the classroom
- Demonstrated interest in finance and / or technology industries, including one or more relevant internship experiences
- Passion for learning, self-improvement, and a questioning and challenging mindset
- Motivated self-starter who is proactive, enthusiastic, and passionate about what they do
- Strong problem-solving capabilities and the desire to understand the “why” behind each problem
How You’ll Grow
Upon completion of the Leadership Development Program, you will have a well-formed view of the FinTech industry. Through the rotational opportunities supported by continuous feedback, coaching, and mentoring, you will develop critical skills and professional capabilities fundamental to your career.
At ION we encourage our analysts to step outside their comfort zones. The LDP gives analysts the opportunity to identify their passions and cultivate their skills. Our goal is for you to complete the program equipped with sufficient knowledge and the potential to become future leaders. Transitioning into your deep dive role, you will further explore your passions within ION. Find your passion, build your skills, hone your execution excellence, and make a difference.