Client Account Associate

At Synaxus, we specialize in helping businesses engage with new customers through impactful client interactions and strategic engagement initiatives. Our mission is to connect brands with their ideal audience by creating compelling solutions that drive customer acquisition and boost market presence. We pride ourselves on delivering innovative, results-driven strategies that elevate customer experiences and fuel business growth.

Position Overview
We’re looking for a motivated Client Account Associate to join our team and play a pivotal role in fostering relationships and delivering tailored client solutions. As a Client Account Associate, you will be on the front lines, engaging with clients, providing expert guidance, and contributing to the success of our projects. If you’re passionate about client services, relationship building, and driving results, this is a fantastic opportunity to make a real impact in a fast-paced environment.

Key Responsibilities

• Build strong, lasting relationships with clients by understanding their needs and recommending tailored solutions
• Help drive results by promoting services and communicating their value through personalized interactions
• Assist with planning and executing client engagement initiatives aimed at boosting visibility and customer acquisition
• Stay up-to-date on the latest industry trends and solutions to confidently communicate their benefits and value to clients
• Provide exceptional support, assisting clients with problem resolution and service improvements
• Work closely with the Synaxus team and client representatives to ensure seamless project execution, from initial planning to post-project follow-up
• Track client interactions, outcomes, and project performance to contribute to continuous improvement and future success

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Strong verbal communication and interpersonal skills with the ability to engage clients and build rapport
• Previous customer service or account management experience is a plus, but not required
• Ability to thrive in a fast-paced, ever-changing environment while learning new solutions quickly
• Self-motivated with a strong desire to meet and exceed goals and contribute to team success
• Comfortable working in a collaborative, target-driven environment to achieve shared goals
• Willingness to work flexible hours, including evenings and weekends, to meet business needs